The Houseperson supports daily hotel operations by maintaining a clean, organized, and welcoming environment across public spaces while assisting the housekeeping team with supplies, linen handling, and other service support tasks.
Role Overview
The Houseperson is responsible for upholding cleanliness, organization, and overall appearance in all hotel public areas. The position also supports housekeeping workflow by delivering linens, towels, and supplies, removing dirty linens and trash from guest rooms and service areas, and completing general support duties to help ensure efficient operations and a high-quality guest experience.
Key Responsibilities
- Clean and maintain lobbies, hallways, elevators, restrooms, and meeting spaces.
- Dust, vacuum, mop floors, and polish surfaces.
- Empty trash bins and replace liners as needed.
- Ensure public areas are clean, presentable, and well-maintained.
- Deliver linens, towels, and supplies to room attendants.
- Remove dirty linens and trash from guest rooms and service areas.
- Assist with moving beds, furniture, and equipment when needed.
- Support housekeeping operations to maintain efficiency and room readiness.
- Help prepare rooms for guest arrival, including restocking supplies.
- Respond promptly to housekeeping requests from supervisors or staff.
- Perform deep cleaning tasks as assigned.
- Support room cleanliness standards and overall readiness.
- Respond politely and professionally to guest requests (for example, towels and directions).
- Maintain a helpful, service-oriented attitude to support positive guest experiences.
- Report maintenance issues such as leaks, damage, or safety hazards.
- Ensure cleaning equipment and tools are in proper working condition.
- Communicate issues promptly to the appropriate departments.
Education
- High school diploma or equivalent preferred (not always required).
Experience
- Previous housekeeping or hospitality experience preferred but not required.
Requirements
- Frequent walking and standing throughout the entire shift.
- Frequent bending, lifting, pushing, and carrying up to 25–50 lbs.
- Ability to work in a physically demanding, fast-paced environment.
- Regular movement throughout indoor hotel spaces.
- Strong attention to detail and cleanliness standards.
- Ability to perform physical tasks in a fast-paced environment.
- Good teamwork and communication skills.
- Basic time management and organizational abilities.
- Ability to follow instructions and uphold brand standards.
- Positive, guest-focused attitude.
Physical Requirements
- Frequent walking and standing throughout the entire shift.
- Frequent bending, lifting, pushing, and carrying up to 25–50 lbs.
- Ability to work in a physically demanding, fast-paced environment.
- Regular movement throughout indoor hotel spaces.
- Indoor work across multiple hotel areas, including exposure to high-traffic spaces and varying operational demands.
- Flexibility required, including weekends and holidays based on business needs.
Skills and Abilities
- Strong attention to detail and cleanliness standards.
- Ability to perform physical tasks in a fast-paced environment.
- Good teamwork and communication skills.
- Basic time management and organizational abilities.
- Ability to follow instructions and uphold brand standards.
- Positive, guest-focused attitude.
Location and Travel
Location: Pittsburgh, PA (onsite)
- No travel required; position is fully property-based.
Certifications
No certifications required.
Additional Information
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
AI Tools in Hiring
We may use artificial intelligence (AI) tools to assist with evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.
