Addison, TX

Hotel Jobs in Addison, TX

2 jobs found

Include remote jobs

Today

Group Rooms Reservation Supervisor

Renaissance Dallas Addison Hotel Addison, TX

Addison, TX

Today

$18 - $20/hr Full time Front Desk Group Bookings Guest Relations

Apply Now

Job Description

The Renaissance Dallas Addison Hotel seeks a Group Rooms Reservation Supervisor to oversee group room reservations, coordinate block rooming and related billing, policies, and guest services to maximize revenue and ensure accurate processing.

Job Details

Location: Addison, TX onsite

Salary: USD 18 - 20 per hour

Responsibilities

Assess guest reservation needs
Select appropriate room type
Check availability for the chosen room type and rate
Explain guarantee policies to callers
Explain special rate policies to callers
Explain cancellation policies to callers
Apply sales techniques to maximize revenue
Communicate details of VIP reservations
Address challenges in accommodating rooming requests by coordinating with the relevant department
Ensure accuracy of room blocks and reservations
Enter group rooming lists into reservation systems
Adjust room blocks to maintain required availability
Maintain organized files for all groups
Establish billing accounts following Accounting policies
Adhere to all company policies and procedures
Ensure uniform and professional appearance
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests per company standards
Anticipate and respond to guest service needs
Assist guests with disabilities
Thank guests sincerely
Communicate clearly with others
Prepare and review written documents accurately
Answer phones with proper etiquette
Develop and sustain positive working relationships
Support the team to reach shared goals
Listen and respond appropriately to coworker concerns
Comply with QA expectations
Lead and verify information across formats
Move and handle items up to 10 pounds without assistance
Perform other reasonable duties as requested by managers

Technologies

Reservation systems

About the Job

The Renaissance Dallas Addison Hotel is looking to fill its Group Rooms Coordinator Supervisor position.

View full job page →

Today

Night Auditor/Front Desk Agent

Renaissance Dallas Addison Hotel Addison, TX

Addison, TX

Today

$17 - $19/hr Full time Administrative Support Auditing Customer Service

Apply Now

Job Description

Renaissance Dallas Addison Hotel in Addison, TX is seeking a Night Auditor/Front Desk Agent to serve as the overnight point of contact, combining night audit responsibilities with essential front desk operations. The manager on duty works from 11:00 pm to 7:00 am, and the role follows a rotating schedule that includes two overnight shifts and three day/evening shifts each week. The position offers compensation of $17 to $19 per hour and requires a high school diploma or equivalent.

Responsibilities

Interact with guests and colleagues in a friendly, service-oriented manner at all times.
Maintain regular attendance in line with company standards, with scheduling varying to meet hotel needs.
Uphold a professional appearance, wearing the appropriate uniform and name tag as required by brand standards.
Comply with company standards and regulations to promote safe and efficient hotel operations.
Maintain a warm and approachable demeanor throughout the shift.
Initiate and complete the End of Day process.
Prepare and review reports required for Food and Beverage audits.
Complete the Night Audit checklist for computer procedures daily.
Balance the day’s activities, including revenue postings, valet laundry, and front desk paperwork.
Manage cashiering responsibilities in accordance with Front Office procedures and company standards.
Operate the Front Office computer system in line with company standards.
Perform all Front Office functions between 11:00 pm and 7:00 am.
Address and follow up on guest requests during the overnight shift.
Adhere to safety and emergency procedures as defined by hotel standards.
Maintain proper record keeping, including logbooks, according to company standards.
Be familiar with all company policies and house rules.
Maintain radio communication with other staff throughout the shift and understand security procedures.
Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Prepare and distribute daily reports.

Requirements

Must possess a valid work permit and appropriate paperwork to be employed in the USA.
High School diploma or equivalent is required.
College coursework in a related field is helpful.
Previous supervisory responsibility is preferred.
Ability to work independently with minimal supervision.
Knowledge of accounting principles is helpful.
Strong problem-solving skills to resolve guest issues and respond to emergencies.
Proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
Long hours may be required.
Light physical effort: occasional lifting up to 20 pounds and frequent lifting or carrying up to 10 pounds.

Technologies

Windows operating systems

Mental requirements

Ability to convey information and ideas clearly.
Capacity to quickly evaluate options and select appropriate courses of action.
Effectiveness in handling stress and high-pressure situations.
Strong problem-solving skills with the ability to anticipate, prevent, identify, and resolve issues as needed.
Ability to assimilate complex information from multiple sources and adapt as necessary.
Comfort working with financial information and basic arithmetic.
Capability to work in a self-managed environment.

View full job page →

Hotel Jobs in Addison, TX

Group Rooms Reservation Supervisor

Night Auditor/Front Desk Agent

Get Hotel Jobs in Addison, TX alerts