Night Auditor/Front Desk Agent

Renaissance Dallas Addison Hotel in Addison, TX is seeking a Night Auditor/Front Desk Agent to serve as the overnight point of contact, combining night audit responsibilities with essential front desk operations. The manager on duty works from 11:00 pm to 7:00 am, and the role follows a rotating schedule that includes two overnight shifts and three day/evening shifts each week. The position offers compensation of $17 to $19 per hour and requires a high school diploma or equivalent.

Responsibilities

• Interact with guests and colleagues in a friendly, service-oriented manner at all times.
• Maintain regular attendance in line with company standards, with scheduling varying to meet hotel needs.
• Uphold a professional appearance, wearing the appropriate uniform and name tag as required by brand standards.
• Comply with company standards and regulations to promote safe and efficient hotel operations.
• Maintain a warm and approachable demeanor throughout the shift.
• Initiate and complete the End of Day process.
• Prepare and review reports required for Food and Beverage audits.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s activities, including revenue postings, valet laundry, and front desk paperwork.
• Manage cashiering responsibilities in accordance with Front Office procedures and company standards.
• Operate the Front Office computer system in line with company standards.
• Perform all Front Office functions between 11:00 pm and 7:00 am.
• Address and follow up on guest requests during the overnight shift.
• Adhere to safety and emergency procedures as defined by hotel standards.
• Maintain proper record keeping, including logbooks, according to company standards.
• Be familiar with all company policies and house rules.
• Maintain radio communication with other staff throughout the shift and understand security procedures.
• Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Prepare and distribute daily reports.

Requirements

• Must possess a valid work permit and appropriate paperwork to be employed in the USA.
• High School diploma or equivalent is required.
• College coursework in a related field is helpful.
• Previous supervisory responsibility is preferred.
• Ability to work independently with minimal supervision.
• Knowledge of accounting principles is helpful.
• Strong problem-solving skills to resolve guest issues and respond to emergencies.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
• Long hours may be required.
• Light physical effort: occasional lifting up to 20 pounds and frequent lifting or carrying up to 10 pounds.

Technologies

• Windows operating systems

Mental requirements

• Ability to convey information and ideas clearly.
• Capacity to quickly evaluate options and select appropriate courses of action.
• Effectiveness in handling stress and high-pressure situations.
• Strong problem-solving skills with the ability to anticipate, prevent, identify, and resolve issues as needed.
• Ability to assimilate complex information from multiple sources and adapt as necessary.
• Comfort working with financial information and basic arithmetic.
• Capability to work in a self-managed environment.