Night Auditor

Sandman Hotel Group is seeking a Night Auditor to support overnight operations at our onsite property in Irving, TX 75038. In this role, you will complete nightly audits, balance departmental accounts, and assist the front desk team while ensuring smooth guest registration, accurate postings, and secure handling of cash and keys.

What you’ll do

• Maintain an inventory of vacancies, reservations, and room assignments
• Register arriving guests, assign rooms, and manage night shift front desk tasks
• Answer enquiries about hotel services in person, by telephone, and by letter
• Provide information about community services and respond to guest complaints
• Compile and verify daily record sheets, guest accounts, receipts, and vouchers using computerized and manual systems
• Post all daily room and outstanding charges
• Present statements of charges to departing guests and receive payment
• Take over from the evening cashier by checking and accepting float and takings
• Accept revenue and floats from restaurant cashiers and ensure they are securely locked away
• Accept, secure, and lock away keys from different departments
• Prepare Credit Card/Charge Card summaries and post to DAB’s account
• Support hotel security during the night shift
• Maintain a high standard of personal hygiene and appearance

What you bring

• Fluency in English and French (French preferred)
• High School Diploma, G.E.D., or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management (preferred)
• Experience in customer service and people management
• Strong knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret client needs and provide appropriate options, solutions, and resolutions
• Exceptional conflict resolution, negotiation, and objection handling skills
• Ability to respond quickly in a dynamic and changing environment
• Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Effective communication skills, verbally and in writing

Tools and systems

• Computerized systems
• Manual systems

Benefits

• Rewards & Recognition
• Free Parking
• Discounted Hotel Stays for team members, plus Family & Friends rates
• Ongoing employee events, incentives & recognition
• Growth Opportunities, with career advancement from within
• Dedicated Training Program
• Employee Assistance Program (EAP) with free mental health support, legal & financial counselling
• Refer a friend or family and earn money
• Preferred Rates for Dallas Stars NHL Games
• Group Life Insurance, Extended Health, Dental, Vision Care
• Complimentary Stays
• Milestone Rewards

Equal Opportunity: Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Application details: You must be legally entitled to work in the United States of America. Applications will not be accepted via email or in person. Only applicants the team wishes to interview will receive a reply. ABSOLUTELY NO PHONE CALLS PLEASE.