Hotel Night Auditor

Manage nightly audits and support front desk operations during overnight hours at ARC Hotel Washington DC Series by Marriott in Washington, DC (onsite).

Responsibilities

• Run audit reports and journals for nightly close
• Make corrections and adjustments; troubleshoot and resolve computer issues that arise during the shift
• Input revenue, expenses, and allowances into the PC to generate daily reports (including the Guest Ledger Summary)
• Balance all revenue and settlement accounts nightly
• Maintain required files and reset the system for next day operations
• Ensure all reports and back-up vouchers are complete, accurate, and filed properly
• Distribute required copies of documents, back-up, and daily work reports to the proper departments (A/R, A/P, Payroll)
• Review and correct discrepancies in the Front Desk System
• Welcome customers immediately with a friendly and sincere greeting
• Use a positive and clear speaking voice; listen to understand requests and provide accurate information (including outlet hours and local attractions)
• Complete the registration process using the computer system by inputting and retrieving guest details
• Confirm pertinent registration information including number of guests and room rate
• Select appropriate rooms based on guest needs
• Code electronic keys, certificates, and coupons as appropriate
• Verify and imprint credit cards for authorization using electronic acceptance methods
• Make change and balance as assigned house bank
• Accept and record vouchers, travelers’ checks, and other forms of payment
• Post charges to guest rooms and house accounts using the computer
• Perform accurate, moderately complex arithmetic using a calculator
• Answer the telephone promptly using positive and clear English communication
• Input messages into the computer, retrieve messages, and communicate details to guests
• Retrieve mail, small packages, and facsimiles for customers as requested
• Adhere to all company policies and procedures
• Assist other Front Desk personnel when needed
• Complete additional related duties as assigned by the Controller, Assistant Controller, or supervisor/manager based on department needs

Requirements

• Prior customer service experience preferred
• Ability to access and accurately input information using a computer system
• Ability to read, write, and speak English sufficient to communicate with employees and guests
• Excellent telephone etiquette skills
• Hearing and visual ability to observe and detect signs of emergency situations

Technologies

• PC and computer system
• Front Desk System

Benefits

• Sick Pay
• Uniforms provided

Schedule

• Part-time role
• Shifts: Friday, Saturday, and Sunday
• Hours: 11:00 PM to 7:00 AM
• 8-hour shift on Saturday and Sunday
• Weekend/Holiday availability required
• Onsite location in Washington, DC