Denver, CO

Hotel Jobs in Denver, CO

15 jobs found

Include remote jobs

2d ago

Housekeeping Supervisor

Warwick Hotel Denver, CO

Denver, CO

2d ago

$20 - $21/hr Full time Hospitality Hotel Hotel Operations

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Job Description

The Warwick Denver Hotel is seeking a Housekeeping Supervisor to help ensure daily operations run smoothly for the Housekeeping Department. This role supports cleanliness and room readiness standards, leads day-to-day team coordination, and partners with other departments to keep guest spaces prepared.

Key Responsibilities

Supervise and support daily housekeeping operations to ensure guest rooms and public areas meet Warwick standards for cleanliness, appearance, and overall condition.
Assign daily work responsibilities and help coordinate room priorities based on occupancy, arrivals, departures, and operational needs.
Inspect guest rooms, public areas, and other assigned spaces for cleanliness, maintenance concerns, and adherence to established standards.
Provide coaching, training, and day-to-day direction to Room Attendants, Housepersons, and other housekeeping team members.
Monitor productivity and quality while assisting the team in completing assigned responsibilities efficiently.
Communicate room status, maintenance concerns, special requests, and other operational updates to the appropriate departments.
Work closely with Front Office and Engineering to support timely room preparation and guest availability.
Respond professionally and promptly to guest requests and concerns related to housekeeping services.
Assist with inventory and proper handling of linens, guest supplies, cleaning products, equipment, and other departmental supplies.
Support proper par levels and notify management when supplies require replenishment.
Promote proper use, storage, and handling of cleaning chemicals and equipment in line with established safety procedures.
Support departmental training and reinforce hotel policies, procedures, service expectations, and safety standards.
Report damage, maintenance issues, safety hazards, lost-and-found items, and unusual circumstances to the appropriate manager or department.
Assist Housekeeping leadership with departmental projects and operational needs as assigned.
Maintain professional communication and a positive, service-focused working environment.
Perform other duties as assigned based on hotel and departmental needs.

Requirements

Previous housekeeping experience required; hotel or hospitality experience strongly preferred.
Bilingual English and Spanish.
Previous supervisory, lead, or team-lead experience in housekeeping preferred.
Working knowledge of hotel housekeeping procedures, cleaning techniques, sanitation practices, and proper use of cleaning equipment and supplies.
Strong attention to detail, with the ability to identify cleanliness and maintenance concerns.
Strong organizational and time-management skills.
Ability to prioritize responsibilities and work effectively in a fast-paced hotel environment.
Strong interpersonal and communication skills.
Ability to coach, motivate, and support a diverse housekeeping team.
Professional, dependable, and guest service focused.
OPERA or similar hotel property-management-system experience is helpful.
Must be able to work a flexible schedule based on hotel business needs, including weekends and holidays.

Location, Schedule, and Employment Details

Location: Denver, CO (onsite)
Job Type: Full-time
Pay: USD 20 - 21 per hourly
Expected Hours: 40 per week
Shifts: Day shift; Weekend; Holiday; Rotating Weekends

Technologies

OPERA Cloud
OPERA

Benefits

Medical, Dental & Vision
Sick Time: 1 hour for every 40 hours worked (max of 56 hours)
Paid Vacation: 1st year 5 days, 2nd-4th years 10 days, 5 to 9 years 15 days, 10 years plus 20 days
Paid Holidays: 11
Hotel Discounts

Physical Requirements

Ability to stand and walk for extended periods throughout the shift.
Ability to bend, reach, kneel, push, pull, and perform repetitive movements associated with housekeeping operations.
Ability to lift, carry, and move housekeeping supplies, linens, and equipment as required to perform essential functions.
Ability to safely use housekeeping equipment and cleaning products in accordance with established procedures.

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6d ago

Banquet Houseperson

Kimpton Hotel Monaco Denver Denver, CO

Denver, CO

6d ago

$21+/hr Full time Banquet Banquet Houseperson Events

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Job Description

Support the Banqueting Teams by preparing event spaces and keeping meeting and banquet areas guest-ready.

Responsibilities

Maintain established cleaning schedules for meeting rooms, back of house, and front of house spaces
Stock and replenish meeting rooms with fresh table cloth, clean glasses, bottles of water, and other requested items
Set up and break down meeting rooms based on the function sheet, including carrying tables and chairs
Read and visually verify information across a variety of formats
Care for banquet equipment and identify or report damaged items
Assist with guiding and monitoring outside vendors during load in and load out
Occasionally drive the Banquet van to and from offsite event spaces
Complete other reasonable job duties as assigned by a supervisor

Requirements

Strong verbal and written communication skills
Exceptionally detail oriented with impeccable service and presentation standards
Ability to pass an MVR to drive the Banquet van
Ability to lift and move objects weighing over 50 lbs
Capacity to multi-task and handle stressful situations calmly and professionally
Excellent customer service and communication skills to work with tenants
Demonstrate passion, respect, integrity, dedication, and empowerment for internal and external guests

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
Washington-based employees: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked with up to 72 hours of carryover
Colorado-based employees: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of Paid Sick Leave per year accrued at 1 hour for every 30 hours worked
California-based employees: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service (capped at 1.5x annual accrual rate); non-supervisory employees in the City of Los Angeles accrue up to 22 days of Compensated Time Off based on length of service (capped at 192 hours combined PST and CTO)
California Paid Sick Time: accrues at 1 hour for every 30 hours worked; unused time carried over up to a maximum of 80 hours; City of Los Angeles employees receive 40 hours annually on their anniversary with no carryover
Benefits may vary for associates covered by a Collective Bargaining Agreement (CBA)
Benefits described do not apply to part-time positions

Location: Denver, CO (onsite)

Compensation: USD 21 per hour

Posting date: 10/16/2026 (will remain open for at least 75 days)

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26d ago

Assistant Manager/Innkeeper

The Patterson Inn (A Boutique Hotel / B&B) Denver, CO

Denver, CO

26d ago

$25+/hr Full time Manager Administrative Support Assistant Manager

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Job Description

The Patterson Inn (A Boutique Hotel / B&B) in Denver, CO is seeking an Assistant Manager/Innkeeper to support day-to-day hotel operations alongside the General Manager. This on-site role focuses on guest-facing responsibilities and operational coordination, including scheduling, supply par levels, and breakfast coverage when needed.

Role Overview

Reporting to the General Manager, the Assistant Manager/Innkeeper helps coordinate front-of-house operations and supports other departments as required. The position includes guest services, front desk support for check-in and check-out, schedule updates for a small team, and maintaining inventory par levels. The role also includes providing breakfast coverage for up to 20 guests on an as-needed basis.

Key Responsibilities

Coordinate and oversee hotel operations in partnership with the General Manager
Support housekeeping when needed
Assist the GM in maintaining par levels for all supplies
Update the team schedule once every two weeks for a group of six
Provide breakfast coverage as needed to support the chef and General Manager
Handle front desk and guest services, including check-ins and check-outs
Serve as a primary contact for guests to coordinate arrival
Provide light Tavern support, including ice and water refreshes

Required Qualifications

Front of House / Front Office or Concierge experience
Experience in hospitality or restaurant management
Ability to cook and serve a high-quality breakfast for up to 20 guests when needed

Compensation and Schedule

Pay: From $25.00 per hour
Job Type: Full-time
Work Location: In person (on site)
Schedule: Flexible schedule

Benefits

Paid time off

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27d ago

Assistant Housekeeping Manager

Renaissance Denver Hotel & Conference Center Denver, CO

Denver, CO

27d ago

$60k - $65k/yr Full time Manager Assistant Manager Guest Relations

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Job Description

Support a guest experience built on cleanliness, quality, and sustainability at the Renaissance Denver Hotel & Conference Center. In this onsite role, you’ll help lead housekeeping operations while aligning associates, standards, and day-to-day performance with HHM core values, brand expectations, and EarthView program practices. Join a team focused on continuous improvement and safe, well-managed service.

Responsibilities

Interview, select, train, schedule, coach, and support housekeeping associates to ensure work meets established brand or hotel standards and HHM core values.
Observe and monitor staff performance to support efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Answer guest inquiries related to hotel policies and services and resolve guest complaints and concerns.
Prepare schedules based on occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Complete required paperwork related to departmental functions.
Be aware of and communicate guest service scores to support improvement and higher guest satisfaction.
Comply with HHM internal audit standards for key control and risk management areas, including lost and found, key control, and guest room safety.
Maintain departmental expenses aligned with the budget as described by the General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits by following MSDS and OSHA standards, wearing protective safety equipment, and participating in safety committees as directed.
Perform other duties as requested by management.

Requirements

High School diploma or equivalent preferred.
One year previous housekeeping supervisor experience required.

Work Environment and Context

Work schedule varies and may include holidays, weekends, and alternate shifts.
Must be able to stand for extended periods and perform tasks including walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Compensation: USD 60,000 to 65,000 per year.

Potential Career Path

Executive Housekeeper
Operations Manager
Assistant General Manager

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1mo ago

Night Auditor

Highgate Hotels Denver, CO

Denver, CO

1mo ago Closed

$23 - $23/hr Full time Accounting Administrative Support Auditing

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

The Night Auditor provides end-of-night financial reconciliation, prepares and reviews management reporting, and supports guest service operations as needed to ensure accurate billing and an excellent guest experience.

Location & Schedule

Location: Denver, CO (onsite)
Shift: Late/overnight shift
Work hours: Flexible scheduling and long hours may be required

Pay & Experience Requirements

Salary: USD 23 - 23 per hourly
Minimum experience: 1 years
Education: High School diploma or equivalent

Role Summary

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures accuracy of guest billings and city ledger transactions. The position also performs guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Key Responsibilities

Reconcile all hotel cashier transactions
Review, organize, and compile management reports on a timely basis
Ensure accuracy of guest billings and city ledger transactions
Communicate concerns and related issues to management
Perform guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations
Perform guest services functions as required, including checking guests in/out, taking reservations, and we-up calls
Audit and reconcile financial and statistical reports
Prepare and distribute necessary daily reports as required (including Daily Operating Report, Discount Programs, and Tax Reports) according to hotel standards
Prepare and distribute month-end reports
Audit, reconcile, and consolidate Front Desk and Food & Beverage Cashier work
Audit, reconcile, consolidate, and transmit all credit cards in a timely manner
Prioritize job functions to meet deadlines
Ensure the accuracy of all numbers reported, including statistics
Input and update financial information into the corporate communications network
Perform daily, weekly, monthly, and annual data processing system functions as required
Keep management informed of unusual operational or financial events and/or deviations of policies or procedures
Support overall guest satisfaction
Respond to governmental inquiries upon receipt
Handle guest requests

Requirements

Ability to work with and understand financial information, data, and basic arithmetic functions
Willingness to cross train in other accounting or hotel-related areas
Ability to prioritize job functions to meet deadlines
High school diploma or equivalent and/or one year of progressive experience in a hotel or related field
Guest service experience preferred
Computer knowledge and skills required
Ability to maintain a warm and friendly demeanor at all times
Effective verbal and written communication with employees and guests in an attentive, friendly, courteous, and service-oriented manner
Ability to listen to, understand, and clarify concerns raised by employees and guests
Ability to multitask and prioritize departmental functions to meet deadlines
Ability to approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Attendance at required hotel meetings and trainings
Regular attendance in compliance with Highgate Hotel Standards, as required by scheduling
Maintain high standards of personal appearance and grooming, including proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to support safe and efficient hotel operations
Demonstrate productivity by identifying problem areas and assisting in implementing solutions
Ability to handle problems, including anticipating, preventing, identifying, and solving problems
Ability to understand and apply complex information and data from various sources to meet objectives
Ability to maintain confidentiality of information
Ability to show initiative by anticipating guest or operational needs
Sedentary work with occasional exertion of up to 10 pounds of force; lifting, carrying, pushing, pulling, or moving objects may be required
Perform other duties as requested by management

Benefits

Travel discounts at company hotels
Three pricing tiers of medical coverage
Dental benefits to eligible full-time associates
Vision benefits to eligible full-time associates
Paid sick leave accrual in accordance with the Colorado Healthy Families and Workplaces Act
Paid time off plans may be available to qualifying associates
Retirement 401(k) Program open to both full-time and part-time associates who qualify
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays, paid vacation, and paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Location-Specific Paid Time Off (Additional Details)

For employees based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next
For employees based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of Paid Sick Leave per year accrued at 1 hour for every 30 hours worked
For employees based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off based on length of service capped at 192 hours of combined PST and CTO; paid sick time accrues at 1 hour for every 30 hours worked with carryover up to 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over

Posting Date

This job opening was posted on [insert date] and will remain open for at least 75 days.

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1mo ago

Complex Revenue Manager

Highgate Hotels Denver, CO

Denver, CO

1mo ago Closed

Full time Finance Director Manager Hospitality

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

The Complex Revenue Manager leads revenue strategy and forecasting for two properties, driving opportunities that support RevPAR market share growth. This role is based onsite only out of Graduate by Hilton New York on Roosevelt Island.

Location

Denver, CO (onsite)

Role Summary

The Complex Revenue Manager identifies and maximizes revenue opportunities for two properties by developing and executing both long- and short-term revenue management strategies. The position is responsible for pricing direction, daily inventory and pricing processes, competitor monitoring, forecasting, reporting, and coordination across revenue-related systems and distribution channels.

Experience & Education

Minimum experience: 2 years in the Revenue Management field as manager or senior analyst
Education: Bachelor’s degree or equivalent in Hotel or Hospitality Management or closely related field

Responsibilities

Establish hotel pricing levels across all market segments.
Manage daily room inventory and the daily pricing process.
Monitor competitor rates, positioning, strategies, and relevant data; translate market dynamics and demand drivers into action plans for management.
Track and communicate occupancy fluctuations to operational teams to support staffing needs and improve efficiency.
Analyze local events and activities, projecting their impact on revenue opportunities.
Use macro and micro-economic variables affecting local supply and demand to create operational and financial room revenue forecasts.
Perform unconstrained demand analysis to determine optimal business mix.
Own short- and long-term forecasting, including Weekly Forecasts, 30/60/90 Forecasts, In-Month forecasts, and full-year forecasts.
Oversee evaluation of contracted business opportunities presented by Sales (including group, wholesale, and corporate negotiated) to enable fast response while maximizing profit.
Maintain software programs that support room revenue management, including CRS, RMS, PMS, and the Sales & Catering system.
Review RevPAR index on the STR report and provide critical performance analysis on a weekly and monthly basis.
Prepare the annual Rooms revenue budget.
Chair weekly Revenue Strategy meetings, revisiting prior decisions to evaluate effectiveness and reinforce learning.
Prepare and present quarterly presentations to ownership.
Ensure distribution channels have correct content and pricing.
Maintain relationships with Third Party Intermediaries market managers and build a network with other revenue managers and Directors of Revenue.
Coordinate survey activities with marketing and service teams to further support revenue potential.
Develop subordinates through direct support, internal/external training, and industry event participation.
Support Internet Marketing initiatives including pay-per-click campaigns, email blasts, and GDS advertising.
Establish and communicate sales strategy for day, week, month, and rolling 12 months, including updates and calendar changes for the sales team.
Analyze prior night performance (including sell-out outcomes and overselling decisions) and address opportunities in the Highgate Hotel Business Review (HHBR) morning meeting.
Place test calls to the Central Reservation Office (CRO) and property to verify accuracy of rate quoting, restrictions, and selling approach.
Manage and communicate group cut-off dates; maintain a group rooms control log (GRC) and run a 90-day pick-up report from the PMS, verifying pick-up versus actual block and cut-off dates.
Update the Daily Market Segment Analysis (DMSA), ensuring accuracy from the daily Flash Report and comparing actual versus potential performance.
Complete required month-end reporting with detailed analysis, including action plans when additional production or revenue is needed.
Review Hilton system reports for trends, booking windows, sources of business, and competitor rate comparisons.

Required Skills & Qualifications

Hilton experience preferred, including knowledge of Hilton systems (ONQ R&I and GRO).
Proficient with Microsoft Excel, Word, and PowerPoint.
Ability to work effectively in a high-pressure, high-stress environment.
Strong communication skills in both verbal and written forms.
Excellent time management and ability to multitask while meeting deadlines.
Flexible with long hours when required.
Maintain regular attendance according to scheduling needs and Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Ability to maintain confidentiality of information.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Perform other duties as requested by management.

Technologies

CRS, RMS, PMS
Sales & Catering system
STR report
Hilton systems: ONQ R&I and GRO
Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Benefits

Travel discounts at our hotels
Three pricing tiers of medical coverage
Dental and Vision benefits to eligible full-time associates
Paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act
Paid time off plans may also be available to associates who qualify
Retirement 401(k) Program open to both full-time and part-time associates who qualify, with employer matching contributions
Medical insurance, Dental insurance, Vision insurance
Life insurance
Short-term and long-term disability insurance
Paid holidays and paid vacation
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
Vacation, sick leave, and holiday entitlements vary by location, including Colorado-specific totals for employees based in Denver and the City of Denver

Posting Date

This job opening was posted on September 22, 2026 and will remain open for at least 75 days.

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1mo ago

Chief Engineer

Kimpton Hotel Monaco Denver Denver, CO

Denver, CO

1mo ago Closed

Full time Manager Facilities Management Hospitality

This position is no longer accepting applications (closed Oct 20, 2026).

Job Description

As Chief Engineer at Kimpton Hotel Monaco Denver, you will oversee the day-to-day direction of the engineering division while helping keep the hotel operating smoothly, safely, and on standard. In the absence of the Director, you also assume administrative, financial, and operational responsibilities for engineering-related hotel needs, supporting a dependable guest experience.

Key Responsibilities

Assist with developing and executing plans to maintain the property, equipment, grounds, and other assets in safe, acceptable working condition.
Ensure the hotel operates in compliance with all applicable local, state, and federal laws.
Supervise and train Engineering staff in Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention.
Create and post Engineering staff schedules.
Create and adhere to the department’s annual budget.
Assist in developing financial forecasts and participate in monthly profit and loss review meetings.
Create and implement a preventative maintenance program for all hotel equipment.
Ensure emergency and life safety equipment and systems are inspected, tested, and certified according to Highgate Hotel standards.
Participate in energy conservation programs.
Review guest and meeting planner comment cards to ensure issues are identified and resolved in a timely manner.
Ensure compliance with the Americans with Disabilities Act (ADA).
Assist with administration of all vendor contracts controlled by the engineering department.
Ensure room maintenance requests are handled promptly and courteously.
Follow up on alarms immediately to determine location and cause, identify emergency status, report findings to the Front Desk, and take necessary immediate action.
Assist as needed with special projects and renovations.
Support and participate in all Highgate Hotel programs, including participation in the Highgate Hotel Safety Committee.

Requirements

At least 3 years of progressive facilities management experience in a hotel or related field, or a 2-year college degree plus 1 year of related management experience.
High school diploma or equivalent required.
Stationary Engineer’s license if required by local code.
HVAC, electrical, plumbing, boiler operations, and general maintenance skills required.
Long hours may be required.
Heavy work requirements, including exerting up to 100 pounds occasionally, 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Effectively communicate verbally and in writing with employees and guests.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Attend required hotel meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in line with Highgate Hotel standards, varying based on hotel scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist with implementing solutions.
Handle problems by anticipating, preventing, identifying, and solving as necessary.
Understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.

Benefits

Travel discounts at our hotels
Three pricing tiers of medical coverage
Dental and Vision benefits to eligible full-time associates
Paid sick leave accrual in accordance with the Colorado Healthy Families and Workplaces Act
Paid time off plans may also be available to associates who qualify
401(k) retirement program open to both full-time and part-time associates who qualify, with employer matching contributions
Medical insurance, dental insurance, vision insurance
Life insurance, short-term and long-term disability insurance
Paid holidays, paid vacation, and paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For employees based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
For employees based in Colorado: up to 20 days of paid vacation per year based on classification and length of service
For employees based in Colorado: 6 days or 48 hours of paid sick leave per year, accrued at 1 hour for every 30 hours worked
For employees based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; paid sick & safe time accrues at 1 hour for every 30 hours worked with up to 72 hours of unused time carried over
For employees based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service (capped at 1.5x annual accrual rate); paid sick time accrues at 1 hour for every 30 hours worked with carryover rules up to a maximum of 80 hours (with different Los Angeles rules noted)

Please note: certain benefits for associates in Washington, Colorado, and California may vary for those covered by a Collective Bargaining Agreement (CBA). In the event of a conflict, the applicable CBA and governing plan documents control.