Complex Revenue Manager

The Complex Revenue Manager leads revenue strategy and forecasting for two properties, driving opportunities that support RevPAR market share growth. This role is based onsite only out of Graduate by Hilton New York on Roosevelt Island.

Location

Denver, CO (onsite)

Role Summary

The Complex Revenue Manager identifies and maximizes revenue opportunities for two properties by developing and executing both long- and short-term revenue management strategies. The position is responsible for pricing direction, daily inventory and pricing processes, competitor monitoring, forecasting, reporting, and coordination across revenue-related systems and distribution channels.

Experience & Education

• Minimum experience: 2 years in the Revenue Management field as manager or senior analyst
• Education: Bachelor’s degree or equivalent in Hotel or Hospitality Management or closely related field

Responsibilities

• Establish hotel pricing levels across all market segments.
• Manage daily room inventory and the daily pricing process.
• Monitor competitor rates, positioning, strategies, and relevant data; translate market dynamics and demand drivers into action plans for management.
• Track and communicate occupancy fluctuations to operational teams to support staffing needs and improve efficiency.
• Analyze local events and activities, projecting their impact on revenue opportunities.
• Use macro and micro-economic variables affecting local supply and demand to create operational and financial room revenue forecasts.
• Perform unconstrained demand analysis to determine optimal business mix.
• Own short- and long-term forecasting, including Weekly Forecasts, 30/60/90 Forecasts, In-Month forecasts, and full-year forecasts.
• Oversee evaluation of contracted business opportunities presented by Sales (including group, wholesale, and corporate negotiated) to enable fast response while maximizing profit.
• Maintain software programs that support room revenue management, including CRS, RMS, PMS, and the Sales & Catering system.
• Review RevPAR index on the STR report and provide critical performance analysis on a weekly and monthly basis.
• Prepare the annual Rooms revenue budget.
• Chair weekly Revenue Strategy meetings, revisiting prior decisions to evaluate effectiveness and reinforce learning.
• Prepare and present quarterly presentations to ownership.
• Ensure distribution channels have correct content and pricing.
• Maintain relationships with Third Party Intermediaries market managers and build a network with other revenue managers and Directors of Revenue.
• Coordinate survey activities with marketing and service teams to further support revenue potential.
• Develop subordinates through direct support, internal/external training, and industry event participation.
• Support Internet Marketing initiatives including pay-per-click campaigns, email blasts, and GDS advertising.
• Establish and communicate sales strategy for day, week, month, and rolling 12 months, including updates and calendar changes for the sales team.
• Analyze prior night performance (including sell-out outcomes and overselling decisions) and address opportunities in the Highgate Hotel Business Review (HHBR) morning meeting.
• Place test calls to the Central Reservation Office (CRO) and property to verify accuracy of rate quoting, restrictions, and selling approach.
• Manage and communicate group cut-off dates; maintain a group rooms control log (GRC) and run a 90-day pick-up report from the PMS, verifying pick-up versus actual block and cut-off dates.
• Update the Daily Market Segment Analysis (DMSA), ensuring accuracy from the daily Flash Report and comparing actual versus potential performance.
• Complete required month-end reporting with detailed analysis, including action plans when additional production or revenue is needed.
• Review Hilton system reports for trends, booking windows, sources of business, and competitor rate comparisons.

Required Skills & Qualifications

• Hilton experience preferred, including knowledge of Hilton systems (ONQ R&I and GRO).
• Proficient with Microsoft Excel, Word, and PowerPoint.
• Ability to work effectively in a high-pressure, high-stress environment.
• Strong communication skills in both verbal and written forms.
• Excellent time management and ability to multitask while meeting deadlines.
• Flexible with long hours when required.
• Maintain regular attendance according to scheduling needs and Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Ability to maintain confidentiality of information.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Perform other duties as requested by management.

Technologies

• CRS, RMS, PMS
• Sales & Catering system
• STR report
• Hilton systems: ONQ R&I and GRO
• Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Benefits

• Travel discounts at our hotels
• Three pricing tiers of medical coverage
• Dental and Vision benefits to eligible full-time associates
• Paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act
• Paid time off plans may also be available to associates who qualify
• Retirement 401(k) Program open to both full-time and part-time associates who qualify, with employer matching contributions
• Medical insurance, Dental insurance, Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Paid holidays and paid vacation
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Vacation, sick leave, and holiday entitlements vary by location, including Colorado-specific totals for employees based in Denver and the City of Denver

Posting Date

This job opening was posted on September 22, 2026 and will remain open for at least 75 days.