Complex Accounts Receivable Clerk

The Brown Palace Hotel & Spa offers a supportive, service-focused workplace in Denver, CO (onsite), with hourly pay of USD 23 to 25. This Complex Accounts Receivable Clerk role supports smooth guest billing and collections while partnering closely with hotel teams across the cluster.

What you’ll do

Ensure proper review, timely processing, and clear communication for all guests’ billing and collections in line with Highgate Hotel policies and procedures. This position also supports the sales effort by helping establish customer credit and maintaining accurate records for internal control and reporting.

• Support the customer credit process, including application processing, reference checks, credit limits, direct bill listings, deposit requirements, and related credit activities.
• Issue accurate and timely invoices, statements, and schedules for customers.
• Handle customer inquiries promptly across all hotels in the market cluster, and communicate billing issues or disputes to operating departments and your supervisor.
• Maintain an organized collection workflow, including filing and tracing systems, demand letters, monitoring returned checks and chargebacks, conducting collection calls, and preparing bad debt write-offs.
• Monitor internal control by overseeing the guest ledger, advance deposit ledger, and other related subsidiary ledgers.
• Monitor and prepare required financial reporting, meeting Highgate due dates such as month-end aging reports and weekly aging transmission to the Corporate Office.
• Attend and contribute to periodic meetings (pre-convention, credit, and other sessions) to strengthen working relationships and improve morale, productivity, and efficiency.
• Keep your supervisor updated on unusual events and any deviations from established policies or procedures.
• Build familiarity with credit accounts, including Group, Airlines, and Wholesale accounts.
• Support overall guest satisfaction and maximize productivity by identifying problem areas and helping implement solutions.

What you bring

• High school diploma or equivalent required.
• At least 1 year of progressive experience in a hotel or related field preferred.
• Comfort using word processing and spreadsheet applications, and basic computer equipment.
• Warm, friendly demeanor with attentive, courteous, service-oriented communication.
• Ability to listen, understand, and clarify concerns from both employees and guests.
• Skill in multitasking and prioritizing departmental functions to meet deadlines across properties.
• Ability to attend required meetings and trainings, and maintain regular attendance in accordance with cluster accounting office scheduling.
• Maintain professional personal appearance and grooming standards, including proper uniform and nametag.
• Ability to comply with Highgate Hotel Standards and regulations supporting safe and efficient operations.
• Competence in handling problems by anticipating, preventing, identifying, and solving them as needed.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Willingness and ability to cross-train in other hotel-related areas.
• Strong confidentiality practices.
• Initiative to anticipate guest or operational needs, plus willingness to perform other duties as requested by management.

Compensation and schedule

Hourly pay: USD 23 to 25. Location: Denver, CO (onsite). This opening was posted on November 10, 2026 and will remain open for at least 75 days.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Additional benefit details are available for the states of Washington, Colorado, and California

Position overview

The Complex Accounts Receivable Clerk ensures proper review, timely processing, and communications of all guests billing and collections, in accordance with Highgate Hotel’s policies and procedures.