Hotel Night Auditor

The Hotel Night Auditor supports guest service during overnight hours by managing check-in processes, room assignments, reservations, guest records, and payment collection, while coordinating with housekeeping and maintenance to keep operations running smoothly onsite in Oak Grove, KY.

Key Responsibilities

• Greet guests, complete registration, and assign rooms.
• Verify guest identification using Veridocs and determine the method for paying for accommodations.
• Issue room keys and communicate property-relevant information to guests.
• Maintain computerized records of room availability and guests’ accounts.
• Compute bills and collect payments.
• Create and confirm reservations.
• Use an established system to make Marketing offer reservations.
• Answer calls and route calls to the proper extension.
• Respond to inquiries related to hotel services, shopping, dining, entertainment, and other activities connected to the hotel, gaming facility, or entertainment complex.
• Notify housekeeping when rooms are vacated and ready for cleaning.
• Contact housekeeping or maintenance when guests report problems.
• Perform basic bookkeeping tasks, including balancing cash accounts.
• Restock, clean, and prepare the Hotel Sundry shop so it is consistently guest-ready.
• Complete other duties as assigned.

Required Qualifications

• Ability to maintain high levels of confidentiality and integrity.
• Maintain positive interpersonal relationships with team members and the public.
• Excellent verbal and written communication skills.
• Willingness to take overall responsibility for performance in the position.
• Detail oriented with a professional attitude, strong organizational and time management skills, and a customer-focused approach.
• Availability to work when needed, including weekends, holidays, and nights.
• High School Diploma or equivalent required.
• Knowledge of customer service principles and processes.
• Ability to obtain and maintain a valid Kentucky gaming/racing license.

Tools and Technologies

• Veridocs
• Computer

Work Schedule and Location

This role is onsite in Oak Grove, KY, with availability required for nights, weekends, and holidays.

Physical Requirements and Working Conditions

• Frequently required to sit or stand, walk, use hands for reaching/fingering/handling/feeling, reach with hands and arms, and talk or hear.
• May be required to climb or balance and to stoop, kneel, crouch, or crawl.
• May be required to lift, push, or pull up to 25 lbs.
• Noise level in the work environment is usually moderate to loud.
• Subject to circulation throughout assigned areas, including the smoking area, actively observing players and functioning of machines.