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BOTTLEWORKS HOTEL OPERATIONS LLC

Night Auditor

BOTTLEWORKS HOTEL OPERATIONS LLC
Indianapolis, IN $19 - $19/hr Full time Posted 1h ago
Accounting Administrative Support Auditing Front Desk Guest Relations Hospitality Hotel Hotel Accounting Hotel Operations Night Auditing Overnight Shift Property Management Systems Shift Work
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Job Description

At BOTTLEWORKS HOTEL OPERATIONS LLC in Indianapolis, you will help keep each night running smoothly as the Night Auditor. In this onsite role, you reconcile daily revenue and expenses, support front desk coverage, and make sure guest check-in and check-out needs are handled with care.

You are the point of contact during the overnight hours, ensuring accurate account posting, balanced transactions, and clear communication with guests and management. Your attention to detail directly impacts both operational reporting and the guest experience.

Key Responsibilities

  • Greet every guest encountered and provide assistance throughout the shift.
  • Assist and accommodate guest needs within your capabilities.
  • Post room charges, taxes, and all other revenues to guest accounts.
  • Transfer charges and deposits to master accounts.
  • Verify account posting and balances for accuracy.
  • Track room revenues, occupancy percentages, and other front office statistics.
  • Prepare a summary of cash, check, and credit card activities.
  • Summarize results of operations for management and complete proper filing and statistical reporting.
  • Apply principles of auditing, balancing, and closing out accounts.
  • Operate the property management system and other front office equipment.
  • Perform check-in and check-out procedures.
  • Handle and resolve guest complaints.
  • Use proper mail, package, and message handling procedures.
  • Demonstrate good communication skills and use proper telephone etiquette.
  • Write legibly and handle faxes and copies as needed.
  • Perform Manager on Duty functions.

Requirements

  • High school diploma or equivalent
  • Excellent communication skills and a professional attitude
  • Effective conflict management and decision making
  • U.S. Work Authorization (required)

Technology Used

  • Property management system

Benefits

  • Employee Discounts
  • Paid Time Off
  • Training & Development Opportunities
  • 401K
  • Medical Benefits
  • 24/7 Online Care
  • Pet Insurance

Compensation: USD 19 - 19 per hourly. Location: Indianapolis, IN (onsite).

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