Night Auditor

Overnight front desk leadership at The White House Hotel in Biloxi, handling guest services and completing the nightly audit to prepare the property for the next day.

Responsibilities

• Review and reconcile daily transactions, including guest charges, payments, and adjustments
• Confirm charges are posted correctly to guest accounts, including room charges, taxes, and additional services
• Verify and balance the cash drawer and complete daily financial reports, including revenue and occupancy statistics
• Complete the night audit in the property management system (PMS), ensuring accuracy and proper documentation
• Identify and correct discrepancies in guest accounts or financial records
• Ensure all end-of-shift transactions are properly closed out in line with hotel policies and compliance requirements
• Greet guests arriving during overnight hours and provide professional check-in support
• Handle late check-ins and check-outs, entering guest information accurately into the PMS
• Provide guests with information on amenities, services, and emergency procedures
• Respond to guest requests and concerns promptly and professionally throughout the night shift
• Provide accurate itemized folios at check-out
• Manage guest inquiries, including phone calls and support for walk-in guests
• Resolve issues or complaints that arise during the overnight shift to support guest satisfaction
• Communicate guest needs or requests to other departments such as housekeeping and maintenance
• Monitor the hotel’s security system during overnight hours to protect guests and the property
• Perform regular facility walk-throughs to check for safety hazards or maintenance issues
• Follow emergency procedures during crises such as fire alarms, medical emergencies, or guest disturbances
• Secure the front desk area and properly manage keys and guest information
• Prepare and distribute management reports, including revenue, check-in/check-out statistics, and issues/incidents
• Maintain accurate guest records and document special requests or comments appropriately
• Review next-day occupancy and assist with reservations, cancellations, and updates
• Prepare the property for the morning shift so areas are ready for next-day operations
• Support with light housekeeping tasks, including stocking the front desk and maintaining lobby cleanliness
• Assist with other night team needs as required (guest services and administrative tasks)
• Participate in training and support for other night staff or front desk personnel as needed

Requirements

• High school diploma or equivalent (required)
• Previous experience in a hotel front desk or guest services role (required)
• Strong attention to detail for financial record and guest account review
• Excellent communication and customer service skills for overnight guest interactions
• Ability to work independently and manage multiple tasks efficiently
• Proficiency in basic math and accounting procedures
• Ability to resolve issues and make decisions independently during overnight shifts
• Strong organizational skills with the ability to prioritize tasks
• Ability to stand or sit for extended periods during the night shift
• Ability to lift and carry up to 25 pounds (supplies, guest luggage, etc.)
• Ability to work overnight shifts, including weekends and holidays
• Overnight hours typically run from late evening to early morning
• May involve working alone or with minimal supervision overnight

Technology

• Property management system (PMS)

Benefits

• Competitive hourly wage, with potential shift differentials for overnight hours
• Possible benefits package including health insurance, paid time off, and other employee perks

Qualifications

• Education: High school diploma or equivalent (required); Associate’s or Bachelor’s degree in Hospitality, Business, or a related field (preferred)
• Experience: Previous experience in a hotel front desk or guest services role (required); experience with PMS and basic financial reconciliation (preferred); experience with cash handling, auditing, and report preparation
• Skills: Strong attention to detail; excellent communication and customer service; ability to work independently; proficient basic math and accounting procedures; strong organizational and prioritization skills
• Physical requirements: Stand or sit for extended periods; lift and carry up to 25 pounds
• Work environment: Overnight shifts (late evening to early morning); may work alone or with minimal supervision
• Compensation: Competitive hourly wage with potential shift differentials for overnight hours
• Benefits: Possible benefits package including health insurance, paid time off, and other employee perks

Disclosure Statement

• Job duties may not fully encompass every responsibility that may be requested.
• The description summarizes major responsibilities for the position.
• The objective of the role is to provide hotel services and support.
• Management may assign or reassign duties and responsibilities at any time.
• This document does not create an employment contract other than an “at will” employment relationship.