The Argonaut Hotel seeks a dedicated Front Desk Manager to lead the front office, elevate guest service, and steer the team in a fast paced environment. This onsite role in San Francisco centers on smooth check-in and check-out, safety, and cross-department collaboration, with a focus on coaching staff and upholding service quality.
Location
San Francisco, CA (onsite)
Salary
USD 75,000 per year
Summary
In this leadership position, the Front Desk Manager directs front office operations, enhances guest experiences, and develops staff to sustain high service standards, while ensuring efficient check-in/out, safety protocols, and collaboration across departments.
Responsibilities
- Lead the Front Office team to check guests in and out efficiently, with courtesy and professionalism.
- Address guests' needs and concerns promptly, emphasizing service recovery when applicable.
- Ensure compliance with safety and security policies and procedures.
- Interview, hire, coach, and develop team members; evaluate performance and take corrective action as needed to maintain accountability.
- Set goals, provide ongoing feedback, and recognize and reward staff progress.
- Prepare and adjust weekly schedules in line with staffing guidelines and labor forecasts.
- Authorize requests for personal time off, holidays, schedule changes, overtime, and expenditures.
- Review guest comments and ensure problems are identified and resolved promptly.
- Maintain effective communication between the Front Office and other departments.
- Monitor and maintain Front Office systems and equipment for optimal performance.
- Coordinate activities with concierge partners, valet, taxi services, and airport connections to deliver high quality service.
Requirements
Minimum experience: 2 years
- Must be highly organized and results oriented, able to adapt and perform in a fast paced, changing environment.
- Ability to handle stressful situations calmly with sound judgment.
- Clear and direct communication with guests using a positive and articulate speaking voice.
- Strong interpersonal skills, capable of working with diverse personalities with tact and flexibility.
- Excellent supervisory abilities.
- Initiative to drive change and pursue continuous improvement.
- Three years of Front Office experience in a hotel property of similar size and quality.
- Two years of supervisory or managerial experience in Front Office.
- Experience with Opera PMS is preferred.
- Proficient in MS Office.
- Hotel or hospitality degree is an asset.
Technologies
Benefits
- Generous medical, dental, and vision insurance plans
- 401K retirement plan
- Eight weeks of paid parental leave
- Pet insurance
- Paid holidays, including diversity holiday, vacation and sick days
- Laundered team member uniform
- Cell phone reimbursement
- Pre-tax commuter benefits
- Referral program
- Educational assistance program
- On Demand Pay
- Special staff rates at Noble House Hotels and Food & Beverage properties for team members, friends, and family
- Shoes for Crews
A Day in the Life
- Oversee efficient, courteous, and professional guest check-in and check-out by the Front Office team
- Respond to guest needs and concerns promptly, with a focus on service recovery when applicable
- Ensure adherence to all safety and security policies and procedures
- Interview, hire, coach, and develop front office staff
- Evaluate performance and implement appropriate corrective actions to maintain accountability
- Set goals, provide ongoing feedback, and recognize team members
- Prepare and adjust weekly schedules according to staffing guidelines and forecasts
- Authorize requests for personal time off, holidays, schedule changes, overtime, and expenditures
- Review guest comments and address issues in a timely manner
- Maintain efficient communication between Front Office and other departments
- Monitor and maintain Front Office systems and equipment for optimal performance
- Coordinate with concierge partners, valet, taxi services, and airport connections to ensure peak service quality
You Own This If You Have
- High level of organization, results orientation, and flexibility to perform under pressure
- Calm demeanor in stressful situations with sound judgment
- Clear, direct guest communication with a positive voice
- Strong interpersonal skills and adaptability to diverse personalities
- Exceptional supervisory capabilities
- Proactive mindset to drive changes and pursue improvement
- Three years of Front Office experience in a hotel property of similar size and quality
- Two years of supervisory or managerial Front Office experience
- Experience with Opera PMS preferred
- Proficiency in MS Office
- Hotel or hospitality degree is an asset
Weve Got You Covered
- Generous medical, dental, and vision insurance plans
- 401K retirement plan
- Eight weeks of paid parental leave
- Pet insurance
- Paid holidays, including diversity holiday, vacation and sick days
- Laundered team member uniform
- Cell phone reimbursement
- Pre-tax commuter benefits
- Referral program
- Educational assistance program
- On Demand Pay
- Special rates in Noble House Hotels and Food & Beverage for team members, friends and family
- Shoes for Crews
Our Culture | Individual Distinction, Collective Soul
The Noble House Hotels & Resorts philosophy centers on location, distinction, and soul. We embrace individuality and encourage team members to express their personalities while upholding professional standards.
DEIA Statement
At The Argonaut, we support Diversity, Equity, Inclusion and Accessibility through a hotel committee that welcomes diverse perspectives and expressions from the team.
EEO Statement
Noble House Hotels & Resorts promotes an environment where every team member can thrive as their authentic self. We are an equal opportunity employer and do not discriminate based on race, color, disability, gender or sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to a family oriented workplace where everyone can succeed.
