Front Desk Agent

Provide the first point of contact for guests while keeping the front desk running accurately and smoothly onsite in San Francisco.

Responsibilities

• Deliver exceptional customer service to create a positive first impression
• Manage guest check-in and check-out processes with accuracy and efficiency
• Answer guest inquiries promptly and handle issues or complaints professionally with empathy
• Share recommendations and information on local attractions, dining options, and hotel amenities
• Coordinate with other departments to support a seamless guest experience
• Keep the front desk area clean, organized, and ready for guests
• Process cash and credit card transactions accurately
• Use strong attention to detail and a proactive approach to support guest satisfaction

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Excellent communication and interpersonal skills
• Cash handling experience required
• Strong problem-solving skills and ability to stay calm under pressure
• Proficiency with computer systems and knowledge of hotel property management software
• Outstanding organizational skills and ability to multitask effectively
• Flexible schedule availability, including evenings, weekends, and holidays
• High school diploma or equivalent

Technologies

• Hotel property management software

Benefits

• Multiple tiers of medical coverage
• Dental & Vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401K match

Location and Pay

• Onsite position in San Francisco, CA
• Hourly pay: USD 31–33 per hour

Workplace Requirements

• Drug-free workplace: pre-employment drug test and background check required
• We participate in E-Verify