Front Desk Agent

Hutton Hotel in Nashville, TN is seeking a Front Desk Agent to deliver guest-focused service from arrival through departure.

Responsibilities

• Deliver exceptional customer service to create a strong first impression for every guest
• Manage guest check-ins and check-outs accurately and efficiently
• Handle guest inquiries promptly and resolve questions, issues, and complaints with professionalism and empathy
• Provide assistance with recommendations and information on local attractions, dining options, and hotel amenities
• Coordinate with other departments to support a seamless guest experience
• Keep the front desk area clean, organized, and ready for guest arrivals
• Process cash and credit card transactions accurately
• Apply strong attention to detail and maintain a proactive approach to guest satisfaction

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving skills and the ability to remain calm under pressure
• Proficiency with computer systems and knowledge of hotel property management software
• Strong organizational skills and the ability to multitask
• Ability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Technologies

• Computer systems
• Hotel property management software

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Location: Nashville, TN (onsite)