Join the front desk team at The Lofton Hotel in Palm Desert, CA to support smooth guest arrivals, stays, and departures.

Provide exceptional guest experiences from check-in to checkout
Handle reservations, guest inquiries, and complaints using hotel systems
Maintain professionalism under pressure and resolve guest concerns effectively
Build strong guest relationships using personalized service and local knowledge
Communicate clearly and professionally in person and on the phone
Accurately complete financial transactions while maintaining cash handling responsibilities
Multitask and prioritize work in a fast-paced environment
Support hotel operations by completing administrative duties as needed

High school diploma or equivalent required
Prior customer service experience required, preferably in hospitality
Ability to work independently with good judgment, problem solving, and decision-making skills
Strong ability to read, listen, and communicate in English verbally and in writing
Excellent customer service and communication skills required
Capable of accessing and entering information using a moderately complex computer system
Must have hearing and visual ability to observe and detect signs of emergencies
Must be able to work a varied schedule including days, evenings, weekends, and holidays, and handle work under pressure

Free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Discounted parking
“Two for one” movie theater coupons at Marcus Theatres
Career growth and ability to transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
And more

Location: Palm Desert, CA (onsite)

Front Desk Agent

Job Description