Hotel Front Desk Agent

The hotel front desk role supports the guest services team at Adelphi Hotel Partners in Saratoga Springs, NY (onsite). In this position, you will serve as a primary point of contact for arrivals and departures, manage guest information, and help coordinate needs across the hotel to support a smooth stay.

Key Responsibilities

• Provide a warm welcome to every guest, complete check-in and check-out procedures, and ensure guests receive the correct keys and room numbers
• Maintain accurate, current guest account information through general bookkeeping and record updates
• Answer incoming calls and respond to guest questions in-person and online, including topics related to room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Coordinate with the housekeeping department to confirm accommodations are ready
• Assist with customer complaints as needed

Required Qualifications

• Comfort working with telephone calls and addressing stressful situations
• Strong time management, organization, customer service, and interpersonal skills
• High school diploma, GED, or equivalent
• Previous experience or working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related experience preferred
• 1–2 years of hotel receptionist experience

Technologies Used

• Microsoft Office
• Reservation management systems

Compensation

• $23 per hour