Front Desk Agent

Part-time Front Desk Agent role at Branson Towers Hotel in Branson, MO (onsite), covering the 2nd shift and occasional early shifts.

Responsibilities

• Complete all check-in and check-out procedures
• Handle online and phone reservations
• Explain payment options to customers and verify credit card details
• Register guests by collecting required information, including contact details and exact stay dates
• Greet guests on arrival and assign rooms
• Share details about the hotel, including available rooms, rates, and amenities
• Address guest complaints promptly and in a professional manner
• Coordinate with housekeeping to confirm rooms are clean, tidy, and ready for occupancy
• Upsell additional facilities and services when appropriate

Requirements

• Previous work experience as a Hotel Front Desk Agent, Receptionist, or similar position
• Understanding of how travel planning websites work, including Booking and TripAdvisor
• Strong customer service mindset
• Excellent communication and organizational skills

Schedule

• 2nd shift: 3:00pm to 11:00pm
• Occasional shift: 7:00am to 3:00pm

Job Details

• Location: Branson, MO (onsite)
• Job type: part time
• Pay: USD 15 per hourly
• Technologies: Booking, TripAdvisor

Benefits

• Employee discount
• Flexible schedule
• Paid time off