Hotel Front Desk Agent

Union Square Tourist Hotel in San Francisco is seeking an experienced Hotel Front Desk Agent to support guests during evening and overnight hours at a small downtown property. This role focuses on smooth check-ins for late arrivals, reservation handling, and quick responses to in-room and service requests during overnight shifts.

Role Overview

You will work as the night front desk clerk, assisting with late check-ins and guest requests, including covering reservations during 3+ overnight shifts scheduled from 10pm to 6am. The position includes handling phone calls and processing reservation activity during your shift hours, with no auditing required.

Key Responsibilities

• Check in late arriving guests, answer phone calls, and process reservations
• Support guest requests, including providing items such as heaters, extra pillows, or blankets

Schedule and Shift Details

• Overnight shift is preferred
• Availability is needed for at least 3 days per week overnight
• Additional evening coverage beyond the 3 night shifts is available from 3pm to 10pm

Requirements

• Minimum 2 years of relevant front desk experience
• Night front desk clerk experience at a tourist hotel (with references required)
• Cloudbeds PMS knowledge preferred
• Strong problem-solving skills
• Ability to work overnight on at least 3 days of the week

Technologies

• Cloudbeds PMS

Location and Pay

• Work location: In person (onsite) in San Francisco, CA
• Pay: $22.00 to $25.00 per hour

Benefits

• Employee discount
• Food provided