Hotel Jobs in West Lafayette, IN

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Today

Front Desk Agent

Union Club Hotel at Purdue West Lafayette, IN

West Lafayette, IN

Today

Full time Customer Service Front Desk Guest Relations

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Job Description

As the Front Desk Agent, you’ll be the guest-facing contact who supports smooth check-in and check-out while coordinating reservations and daily front desk operations.

Responsibilities

Deliver high-quality service to guests, anticipating needs and aiming to exceed expectations
Check guests in and out efficiently and in a friendly manner
Follow all cash handling and accounting procedures, including hotel credit and check cashing procedures
Maintain a thorough working knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surrounding area
Help maintain cleanliness in the lobby and entrance
Protect security and confidentiality of guest and hotel information
Respond to guest concerns or complaints and work toward resolution
Complete other duties as assigned

Requirements

Strong communication skills
Customer service mindset
Ability to stay flexible and adapt to changing situations
Motivation to work as part of the front desk team
Outgoing personality with a positive attitude
Previous hospitality experience helpful, but not required
Ability to stand and move at a fast pace for extended periods
Availability to work long hours, weekends, and holidays as necessary

Benefits

DailyPay: get paid when you need it
Advanced scheduling with easy shift swapping via our app
Unlimited employee referral bonuses
401(k) with company match
Paid time off (PTO) with rollover
Complimentary wellness tools
Leadership development & tuition reimbursement
Discounts on hotel rooms, dining, and travel
Growth opportunities across multiple hotel properties in your market
Employee Assistance Program (EAP)
Medical, dental, and vision insurance starting day 1
Life and disability insurance
Paid parental leave

Location: West Lafayette, IN (onsite)

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