Front Desk Agent

As the Front Desk Agent, you’ll be the guest-facing contact who supports smooth check-in and check-out while coordinating reservations and daily front desk operations.

Responsibilities

• Deliver high-quality service to guests, anticipating needs and aiming to exceed expectations
• Check guests in and out efficiently and in a friendly manner
• Follow all cash handling and accounting procedures, including hotel credit and check cashing procedures
• Maintain a thorough working knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surrounding area
• Help maintain cleanliness in the lobby and entrance
• Protect security and confidentiality of guest and hotel information
• Respond to guest concerns or complaints and work toward resolution
• Complete other duties as assigned

Requirements

• Strong communication skills
• Customer service mindset
• Ability to stay flexible and adapt to changing situations
• Motivation to work as part of the front desk team
• Outgoing personality with a positive attitude
• Previous hospitality experience helpful, but not required
• Ability to stand and move at a fast pace for extended periods
• Availability to work long hours, weekends, and holidays as necessary

Benefits

• DailyPay: get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Medical, dental, and vision insurance starting day 1
• Life and disability insurance
• Paid parental leave

Location: West Lafayette, IN (onsite)