Front Desk Associate - Hotel Hospitality

Grand Vista Hotel is hiring an onsite Front Desk Associate in Simi Valley, CA. This role supports a welcoming guest experience through accurate front office service, responsive communication, and a consistently ready lobby and breakfast area. The position pays $17 per hour and is ideal for someone dependable, customer-focused, and eager to grow in hotel hospitality.

Responsibilities

• Deliver friendly, courteous, and professional guest service at all times.
• Handle accurate and efficient check-in and check-out procedures.
• Register guests, issue room keys, answer phones, and provide hotel and local area information.
• Process reservations, cancellations, modifications, and cash and credit card transactions with accuracy.
• Manage guest requests and complaints professionally, resolving issues appropriately.
• Maintain proficiency in the Property Management System (PMS), front office equipment, and required brand training.
• Complete administrative duties such as data entry, reporting, and communication logs.
• Keep the lobby and breakfast areas clean, organized, and welcoming.
• Support breakfast preparation, meeting room setup, guest requests, and other duties as assigned.
• Follow hotel policies and procedures that protect guest privacy, safety, and security.
• Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
• Collaborate with management, coworkers, and other departments at both hotel locations.

Requirements

• High school diploma or equivalent.
• Fluent English required; bilingual English/Spanish preferred.
• Strong computer, typing, and technology skills.
• Ability to stand for extended periods and lift or carry up to 50 pounds.
• Willingness to work weekends, holidays, and all shifts, including overnight.
• Flexibility to work at two different hotel locations on different days as scheduled.
• Willingness to cover shifts when employees call out, including short-notice coverage.
• Overnight shifts require breakfast preparation and setup.
• Dependable, punctual, professional, and willing to learn.

What Success Looks Like

Performance evaluations consider guest satisfaction, reliability, attendance, teamwork, flexibility, professionalism, and contributions to hotel goals.

Reports To

Front Office Manager and General Manager.