Hotel Front Desk Clerk

The Front Desk Clerk provides full-time, onsite support at the property in Cedar Park, TX, focused on delivering a consistently professional guest experience while maintaining hotel standards across AM, PM, and overnight coverage.

Role Overview

This position is based at the Front Desk. The selected candidate must be able to work both PM shifts (3:00 pm to 11:00 pm) and AM shifts (7:00 am to 3:00 pm). When needed, the role also includes training to cover overnight (11:00 pm to 7:00 am) shift coverage. The Front Desk Associate ensures the highest level of guest service and that established standards are met and maintained at all times. The role involves interacting with hotel guests to support an excellent stay experience and handling day-to-day front desk activity with the ability to multitask, including managing requests and complaints.

Key Responsibilities

• Greet guests in a friendly and professional manner
• Complete accurate check-ins and check-outs in accordance with hotel standards
• Answer the phone within three rings and maintain a professional manner
• Make reservations over the phone and in person
• Run daily reports as listed on the checklist and complete additional reports as needed
• Respond to guest requests in a professional and timely manner
• Provide guidance to guests on local activities, dining options, and general area information
• Treat guests and colleagues with kindness and respect
• Attend meetings and team huddles as required
• Perform other duties as assigned by hotel management

Required Qualifications

• Ability to communicate in English (writing and speaking)
• Good personality and positive interpersonal skills
• Good computer skills
• Food Handlers Card and TABC certification required within the first month of employment
• Other languages are advantages

Schedule and Work Location

• Job type: Full-time
• Shift availability: Night Shift (preferred), Overnight Shift (required), Day Shift (preferred)
• Work location: Onsite, in person

Compensation

• Pay: From $16.00 per hour

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Retirement Plan with up to 3% employer match
• Life, dental, disability, accidental and cancer insurance

Experience

• Hotel Front Desk: 1 year (Preferred)
• Minimum experience: 1 years