Front Desk and Night Auditor

This onsite Front Desk and Night Auditor position in Portland, OR focuses on guest service and accurate night-shift operations.

Responsibilities

• Welcome guests at arrival with a friendly, professional demeanor to support a strong first impression
• Run efficient check-in and check-out processes while maintaining accurate guest records
• Complete night audit tasks by reviewing and balancing daily transactions and preparing required reports for management review
• Answer guest questions and requests promptly, providing details on hotel services and local attractions
• Manage reservations and cancellations in hotel management software to keep bookings accurate
• Keep the front desk area clean, organized, and ready for guest traffic
• Support phone operations by answering calls promptly and addressing guest needs or concerns
• Coordinate with other departments to help ensure smooth guest experiences throughout each stay

Requirements

• Hospitality management or similar experience preferred (training can be provided if you do not have it yet)
• Strong customer service skills with a focus on guest relations
• Multilingual ability is a plus for communicating with a diverse range of guests
• Night audit experience beneficial but not required; training will be provided
• Comfortable using phone systems with excellent phone etiquette
• Ability to work independently during night shifts while handling multiple tasks efficiently
• Positive attitude, strong work ethic, and a commitment to delivering exceptional hospitality experiences

Technologies

• Hotel management software

Location: Portland, OR (onsite)

Pay: USD 18 - 21 per hourly