Hotel Jobs in Cedar Park, TX

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Hotel Front Desk Clerk

CP Hotel Group LLC Cedar Park, TX

Cedar Park, TX

Today

$16+/hr Full time Customer Service Front Desk Guest Services

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Job Description

The Front Desk Clerk provides full-time, onsite support at the property in Cedar Park, TX, focused on delivering a consistently professional guest experience while maintaining hotel standards across AM, PM, and overnight coverage.

Role Overview

This position is based at the Front Desk. The selected candidate must be able to work both PM shifts (3:00 pm to 11:00 pm) and AM shifts (7:00 am to 3:00 pm). When needed, the role also includes training to cover overnight (11:00 pm to 7:00 am) shift coverage. The Front Desk Associate ensures the highest level of guest service and that established standards are met and maintained at all times. The role involves interacting with hotel guests to support an excellent stay experience and handling day-to-day front desk activity with the ability to multitask, including managing requests and complaints.

Key Responsibilities

Greet guests in a friendly and professional manner
Complete accurate check-ins and check-outs in accordance with hotel standards
Answer the phone within three rings and maintain a professional manner
Make reservations over the phone and in person
Run daily reports as listed on the checklist and complete additional reports as needed
Respond to guest requests in a professional and timely manner
Provide guidance to guests on local activities, dining options, and general area information
Treat guests and colleagues with kindness and respect
Attend meetings and team huddles as required
Perform other duties as assigned by hotel management

Required Qualifications

Ability to communicate in English (writing and speaking)
Good personality and positive interpersonal skills
Good computer skills
Food Handlers Card and TABC certification required within the first month of employment
Other languages are advantages

Schedule and Work Location

Job type: Full-time
Shift availability: Night Shift (preferred), Overnight Shift (required), Day Shift (preferred)
Work location: Onsite, in person

Compensation

Pay: From $16.00 per hour

Benefits

Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Retirement Plan with up to 3% employer match
Life, dental, disability, accidental and cancer insurance

Experience

Hotel Front Desk: 1 year (Preferred)
Minimum experience: 1 years

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