Front Desk Operations

Front Desk Operations Hotel Jobs

4 jobs found

Today

Front Desk Agent

Branson Towers Hotel Branson, MO

Branson, MO

Today

$15+/hr Part time Customer Service Front Desk Front Desk Agent

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Job Description

Part-time Front Desk Agent role at Branson Towers Hotel in Branson, MO (onsite), covering the 2nd shift and occasional early shifts.

Responsibilities

Complete all check-in and check-out procedures
Handle online and phone reservations
Explain payment options to customers and verify credit card details
Register guests by collecting required information, including contact details and exact stay dates
Greet guests on arrival and assign rooms
Share details about the hotel, including available rooms, rates, and amenities
Address guest complaints promptly and in a professional manner
Coordinate with housekeeping to confirm rooms are clean, tidy, and ready for occupancy
Upsell additional facilities and services when appropriate

Requirements

Previous work experience as a Hotel Front Desk Agent, Receptionist, or similar position
Understanding of how travel planning websites work, including Booking and TripAdvisor
Strong customer service mindset
Excellent communication and organizational skills

Schedule

2nd shift: 3:00pm to 11:00pm
Occasional shift: 7:00am to 3:00pm

Job Details

Location: Branson, MO (onsite)
Job type: part time
Pay: USD 15 per hourly
Technologies: Booking, TripAdvisor

Benefits

Employee discount
Flexible schedule
Paid time off

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Today

Front Office Supervisor

Sheraton Anchorage Hotel Anchorage, AK

Anchorage, AK

Today

$18 - $19/hr Full time Customer Service Front Desk Front Desk Operations

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Job Description

At Sheraton Anchorage Hotel, the Front Office Supervisor plays a key role in keeping daily operations running smoothly at the front desk. This onsite position supports guest service from check-in to check-out while coordinating staffing, systems, and communication across hotel departments.

Working in Anchorage, AK, you will help maintain appropriate coverage for front office teams and ensure the front office operates efficiently during both standard and busy periods.

What You’ll Do

Maintain proper staffing levels for front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
Keep a complete understanding of front office staff roles and duties, with the ability to step in and perform tasks as needed at any time.
Operate and manage the MICROS system accurately, including daily transactions and less frequent transactions.
Review and check AM and PM discrepancy reports for accuracy.
Coordinate with Housekeeping and Engineering regarding guest rooms, requests, and maintenance needs, and efficiently route guest requests to the appropriate departments.
Greet guests and communicate cordially, including promptly and professionally checking guests in and out, answering questions, and assisting with guest needs.

Requirements

Ability to work calmly with high-demand situations and/or upset guests.
High work ethic and self-initiative.
May be required to work varying schedules, including nights, weekends, and holidays.
Enjoy working as part of a team that supports great guest experiences.
Hotel experience: 1 year preferred.

Technology

MICROS

Job Details

Job type: Full-time
Work location: In person
Pay: $18.00 - $19.00 per hour
Experience: 1+ years

Benefits

401(k) and 401(k) matching
Dental insurance
Health insurance
Vision insurance
Employee discount
Flexible schedule
Flexible spending account
Paid time off
Professional development assistance
Referral program
Retirement plan

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8d ago

Concierge

The Lytle Park Hotel an Autograph Collection Cincinnati, OH

Cincinnati, OH

8d ago

$18 - $20/hr Full time Concierge Concierge Service Customer Service

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Job Description

The Concierge at The Lytle Park Hotel (an Autograph Collection) provides attentive, high-quality guest service from arrival planning through the duration of each stay. Based onsite in Cincinnati, OH, this role coordinates requests, manages concierge desk operations, and supports effective communication across hotel teams and outside service providers.

Key Responsibilities

Respond promptly and professionally to all guest requests by finding a way to fulfill each request, regardless of size.
Communicate with guests prior to arrival, tailoring the experience before and during their stay.
Coordinate with the Front Office and Housekeeping teams to complete pre-arrival and special requests with a focus on guest satisfaction.
Create guest profiles and update information as needed in ALICE.
Replenish and review concierge desk inventory including brochures, pamphlets, guides, and directories to stay current on Cincinnati area events.
Maintain the cleanliness and organized appearance of the concierge desk and surrounding lobby area, contacting Housekeeping when necessary.
Accept guest calls for bell service and communicate clearly with the arrival team.
Maintain daily paperwork in an organized and legible manner, including documents involving charges to guest folios.
Maintain strong relationships with providers of outside services to support the best possible guest experience.
Ensure prompt package and message delivery through bell staff.
Handle gift certificate administration.
Transmit telex and facsimile messages upon request.
Report any problems to the Front Office Manager as soon as possible.
Complete other assigned duties and tasks directed by the Front Office Manager and Front Office Management staff.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on others.
Outgoing and engaging personality.
Advanced knowledge of the local area.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Technology

ALICE

Compensation

Hourly rate: USD 18.00 to 20.00

Benefits

Free Parking or Free Monthly Bus Pass

Location

Cincinnati, OH (onsite)

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11d ago

Hotel General Manager

The Jeffreys Hotel Extended Stay Osceola, IA

Osceola, IA

11d ago

$37k - $67k/yr Full time Manager Food and Beverage Front Desk

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Job Description

The Hotel General Manager role at The Jeffreys Hotel Extended Stay is a hands-on leadership position focused on delivering strong guest experiences and consistent operational performance. The manager will oversee daily hotel operations, coordinate teams and compliance, and drive revenue and marketing initiatives, with housing included.

Key Responsibilities

Direct all daily hotel operations, including front desk management, guest services, housekeeping, maintenance, and food & beverage services.
Supervise hospitality teams across departments to ensure service standards and guest satisfaction remain consistently high.
Manage hospitality operations budgets, supporting revenue management strategies and expense control to protect and maximize profitability.
Use property management systems (PMS) and hospitality reservation systems to improve booking processes and support accurate guest data.
Lead human resources activities, including hiring, training, performance evaluations, and ongoing team management.
Maintain guest service standards by monitoring guest relations, resolving complaints promptly, and supporting memorable guest experiences.
Coordinate with night audit teams to ensure financial accuracy and complete daily financial operations, including billing and reconciliation.
Implement hotel policies based on industry best practices and ensure compliance with safety regulations and property standards.
Support effective managerial communication across departments to improve teamwork and operational efficiency.
Drive revenue management by analyzing market trends, adjusting pricing strategies, and maximizing occupancy rates.
Develop marketing strategies aimed at increasing occupancy while maintaining strong guest relations.

Requirements

Proven supervisory experience in hospitality management or hotel operations, with a demonstrated record leading successful teams.
Strong knowledge of hotel management systems, including PMS, property management software, and hospitality reservation platforms.
Excellent leadership capability, including the ability to motivate staff and manage diverse teams effectively.
Exceptional customer service skills, with a focus on creating welcoming environments for guests from diverse backgrounds; bilingual or multilingual abilities are highly valued.
Experience managing hospitality operations budgets, financial management, and revenue strategies.
Familiarity with night audit procedures, front desk operations, multi-line phone systems, phone etiquette, and guest services standards.
Ability to oversee daily hotel functions, including human resources responsibilities such as hiring, training, and performance evaluations.
Strong communication skills for clear managerial direction and effective guest interactions.
Resort or hotel experience is preferred, and prior experience managing hospitality teams in a fast-paced environment is ideal.

Technologies

property management systems (PMS)
hospitality reservation systems
property management software
hospitality reservation platforms

Benefits and Pay

Housing included
Pay: $37,000.00 - $67,000.00 per year

Work Location and Experience

Work location: In person
Location: Osceola, IA
Minimum experience: 3 years
Preferred experience: Hospitality 3 years; Revenue management 3 years

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Front Desk Operations Hotel Jobs

Front Desk Agent

Front Office Supervisor

Concierge

Hotel General Manager

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