TEMPORARY FRONT SUPERVISOR

Temporary Front Supervisor support is available at Saratoga Casino Hotel in Saratoga Springs, NY (onsite). This role in Morton’s Front Supervisor will focus on delivering outstanding guest relations while supervising, training, and supporting team members through consistent, responsible service.

Role Overview

In this temporary position, you will oversee assigned front-of-house operations, coordinate staffing and daily records, and ensure quality and policy compliance. The role also includes documentation and reporting responsibilities, along with maintaining customer service standards and promoting positive, fair, and consistent treatment of Morton’s personnel.

Key Responsibilities

• Schedule employees for assigned areas.
• Recommend, document, and issue discipline.
• Ensure accurate record keeping; prepare, review, and analyze reports.
• Provide direct supervision and training for staff.
• Assign personnel as needed.
• Assist with implementing and conducting orientation, training, and evaluation programs for all personnel.
• Maintain the highest level of customer service according to established quality standards.
• Comply with set pars to help ensure acceptable inventory costs.
• Implement merchandising techniques and help keep departmental labor costs at an acceptable level.
• Adhere to Morton’s The Steakhouse, Landry’s, and Saratoga Casino Hotel policies, along with State and Federal policies, labor regulations, and liquor laws.
• Relay guest compliments and complaints to the Front of House Manager and General Manager.
• Establish and maintain positive, fair, and consistent treatment of all Morton’s personnel.
• Monitor and prepare time cards and payroll records on a daily basis.
• Maintain confidentiality regarding employee concerns and sensitive department information.
• Perform other duties as assigned.
• Promote outstanding customer relations.

Required Qualifications

• ABC Certified / TIPS Certified / Serve Safe Manager Certification.
• Associates Degree or coursework in a related field (preferred).
• Three (3) years restaurant experience in a supervisory capacity required, or previous Morton’s FOH experience.
• Excellent written and verbal communication skills.
• Experience with P.O.S. Systems.
• Proficiency with Microsoft Office Products.
• Thorough working knowledge of front and back of the house policies and procedures.
• Ability to work a flexible schedule based on business needs, including weekends and holidays.
• Ability to lift and carry 30 lbs. repeatedly.
• Ability to stand and walk for 6–8 hours.

Preferred Qualifications

• Morton’s Captain experience preferred.

Technologies

• P.O.S. Systems
• Microsoft Office Products

Compensation

USD 24–25 per hour

Benefits

• Sick Time
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships
• Local and National Discount Programs through EAP & Tickets@Work
• STASH Hotel Partner Program offering $69 per night hotel across North and South America
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility