Front Desk Manager

Front Desk Manager Hotel Jobs

3 jobs found

Today

Night Auditor

Hotel San Jose Austin, TX

Austin, TX

Today

Full time Accounting Administrative Support Auditing

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Job Description

Hotel San Jose offers a guest-first overnight role where you help deliver the same level of care and professionalism overnight that Front Desk teams provide during the day. You will also have the opportunity to take ownership of important accounting and front office tasks, supported by a benefits package designed to support your health, time off, and wellbeing. The position is onsite in Austin, TX 78704.

What you will do

Complete the shift checklist and bucket check before starting the night audit
Generate accurate accounting reports using the Property Management Software
Open, secure, and balance shift banks, including verification of cash, credit card, and room charge transactions from all shifts
Maintain accuracy across all accounting and billing procedures
Recognize, greet, and assist each guest promptly throughout their stay
Review, correct, print, and distribute nightly audit packs to the identified recipients
Check in and check out guests in a confident, professional, and friendly manner
Follow brand standards to make reservations accurately and efficiently
Maintain knowledge of local restaurants, special events, city attractions, amenities, and directions that may affect occupancy, rates, and availability
Answer all calls in a courteous, professional, and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure follow-up of all items
Respond immediately to guest comments and concerns, inform the immediate supervisor, and assist with corrective measures as needed
Log any discrepancies or security issues and support resolution efforts
Ensure all equipment is kept in good, safe working condition
Handle luggage and provide tagging for storage when necessary
Support positive relationships with employees and guests, including promoting guest name recognition
Stay current on guest services and amenities, and adhere to all operational standards, policies, procedures, manuals, memos, and oral instructions
Maintain a high level of cleanliness and safety in your work area, with increased awareness of safety issues across the property
Keep abreast of safety and OSHA requirements and know all safety and emergency procedures
Attend all relevant meetings

What we’re looking for

High School diploma or GED (a college degree is preferred)
Six (6) months related experience in hospitality or service, with accounting experience
Ability to read and interpret documents including safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively with groups of employees or guests
Ability to create documents in Excel and Word
Comfort with computer programs including a Property Management System
Ability to apply basic math concepts such as addition, subtraction, multiplication, division, and algebra with whole numbers, common fractions, and decimals

Tools you’ll use

Property Management Software
Excel
Word

Benefits at Hotel San Jose

Medical, Dental, and Vision insurance
401K with company match
Free room nights
Discounted and Friends & Family Room Rates
Generous Paid Time Off
Work-life benefits including wellbeing initiatives such as a complimentary Headspace
Discounts at various retailers including Apple, AT&T, Verizon, Headspace, and many more

Equal opportunity: All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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8d ago

Manager Count Team

Treasure Island Hotel Casino Las Vegas, NV

Las Vegas, NV

8d ago

Full time Manager Customer Service Front Desk Manager

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Job Description

Oversee daily operations for the Count Team while supporting training, compliance, and coordination across the casino.

Responsibilities

Manage the Count Team’s daily department operations
Lead training and ongoing development for both supervisory and non-supervisory personnel
Coordinate Count Room activities to ensure integrity of the drop and count
Maintain compliance with the Minimum Internal Control Standards required by the Gaming Control Board
Manage and participate in Count Room functions, including oversight of drop and count processes
Interview applicants for supervisory and non-supervisory Count Team roles
Troubleshoot issues and provide actionable, constructive feedback to staff
Address employee concerns in a calm, fair, and effective manner
Communicate Count Team department issues to the Executive Director of Casino Finance
Analyze problems and work toward practical solutions
Establish and maintain effective working rapport with Main Cage, Slots, Tables Games, and Revenue Audit to resolve issues as they arise
Maintain confidentiality of departmental information
Create and sustain a positive workplace focused on teamwork, performance, feedback, recognition, mutual respect, and employee satisfaction
Create and implement department policies and procedures
Order department supplies and coordinate equipment repairs and maintenance
Maintain a flexible schedule to attend meetings outside of normal department hours
Perform other duties as needed for the success of the department

Requirements

Previous management or supervisory experience required
Two (2) years of Count Team experience required
Knowledge of regulations and laws related to hiring and maintaining a positive, professional work environment
Ability to conduct mathematical transactions quickly and accurately
Strong commitment to maintaining a good attendance record
Demonstrated work ethic that supports team spirit and respect from team members
Ability to work in a structured, organized, and highly regulated environment
Proficiency with a computer and ten-key calculator quickly and accurately
Must have, or be able to obtain, a Gaming Registration

Location & Work Setting

Las Vegas, NV (onsite)

Technologies

Ten-key calculators
Multi-line telephones
Computer equipment
Copy machines
Fax machines

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10d ago