Front Office Manager

At The Joseph Hotel - Nashville, you will lead front desk operations with a focus on seamless guest arrival and departure experiences. This onsite role supports a workplace culture built on warmth, professionalism, and precision, with a team that collaborates closely across departments to keep service running smoothly.

What you’ll do

• Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
• Resolve guest concerns promptly and professionally, with genuine care
• Recruit, onboard, train, and cross-train front office team members
• Supervise and mentor front desk and bell staff to foster accountability and service excellence
• Maintain scheduling to ensure proper coverage and operational efficiency
• Ensure the front desk and lobby areas remain consistently clean, organized, and welcoming
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and other departments for seamless guest service
• Respond thoughtfully to guest surveys and feedback, identifying opportunities for improvement
• Maintain accurate records, reports, and front office inventory controls
• Arrange guest transportation and special requests as needed
• Monitor front office revenues to ensure alignment with budgeted goals
• Maintain open and effective interdepartmental communication

What you bring

• Proven leadership experience in hotel front desk or hospitality operations
• Experience in a lifestyle, boutique, or luxury environment (preferred)
• Strong working knowledge of hotel management systems and guest service platforms
• Solid understanding of night audit procedures and multi-line phone systems
• Exceptional customer service skills with a polished, approachable presence
• Outstanding communication skills and professional phone etiquette
• Multilingual or bilingual abilities are highly desirable

Benefits

• Accommodating PTO/PTO exchange
• Medical, dental, and vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care and 401k
• Student loan repayment program
• A wide range of additional ancillary benefits

Location: Nashville, TN (onsite)