Hotel Jobs in Geneva, NY

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Front Office Manager

41 Lakefront Hotel Geneva, NY

Geneva, NY

Today

$21 - $28/hr Full time Manager Customer Service Front Desk

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Job Description

Join 41 Lakefront Hotel in Geneva, NY as a Front Office Manager onsite, where your leadership helps ensure every guest receives a consistent, welcoming experience. This role offers a flexible schedule and includes health insurance, paid time off, and a retirement plan. You will oversee day-to-day front desk operations, support your team, and keep reservations and property records accurate.

What you will do

Oversee front desk coverage, guest relations, check-in and checkout, and phone communication.
Coach team members on customer service, phone etiquette, and clear client communication.
Manage reservations and records using property management systems (PMS), including hospitality reservation systems such as OPERA.
Resolve guest service concerns, coordinate with other departments, and follow hotel emergency procedures.
Review shift records and support night audit processes while maintaining consistent service standards.

What you bring

Experience in front desk, guest services, or customer service, including customer service problem-solving skills.
Strong communication skills with attention to phone etiquette.
Hotel experience and familiarity with hospitality operations; hotel management or hospitality management experience is valuable.
Ability to learn or use property management systems (PMS) and hospitality reservation systems; OPERA experience is preferred.
Resort experience, night audit knowledge, and familiarity with hotel emergency procedures.
Bilingual or multilingual communication skills to support guests from varied backgrounds.

Tools and systems you will use

Property management systems (PMS)
OPERA

Pay and schedule

$21.00 - $28.00 per hour and an onsite in-person work location in Geneva, NY.

Benefits

Flexible schedule
Health insurance
Paid time off
Retirement plan

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