Front Desk Manager

At The Riverside Hotel in Garden City, ID 83714, this Front Desk Manager role is focused on creating a smooth, welcoming guest experience from first contact to departure. You will lead the Front Office operations, coordinate with key hotel leaders, and help drive strong departmental performance within Rooms Division to support operational and financial results.

This is a full-time, in-person position with a local preference and a hands-on leadership approach. With at least 3 years of hotel experience, you will oversee day-to-day service delivery while managing teams across Front Desk Agents, Room Reservations, and Night Audit.

Key responsibilities

• Oversee the guest experience from first to last impression, supporting loyal repeat customers.
• Direct daily management of Front Desk Agents, Room Reservations, and Night Audit.
• Manage, train, and develop the Front Office team, including Front Desk Agents, Night Auditors (third shift agents), Inventory Control, and Reservations.
• Support exceptional guest service through hands-on supervision and consistent training initiatives.
• Respond promptly and effectively to guest concerns, ensuring quick resolution and satisfaction.
• Manage daily scheduling and staffing for all Front Desk roles.
• Monitor and uphold hotel policies, procedures, and brand standards.
• Prepare accurate revenue and inventory forecasts and assist with departmental budgeting.
• Coordinate with other department leaders to maintain seamless operations.
• Maintain and manage Property Management Systems, including group blocks and inventory assignments to align with best-efforts rate alignment.
• Participate in Revenue Management meetings, projections, and forecasting.
• Administer and track team member payroll and incentive programs.
• Report to the Front Office Manager, and take charge in his or her absence.
• Communicate regularly with the Revenue Manager on best rate match opportunities.

Requirements

• Local applicant preference.
• 3-5 years of hotel experience.
• Supervisory experience preferred.
• Professional demeanor and high level of integrity.
• Flexible availability, including nights, weekends, and holidays.
• Ability to work independently and make sound business decisions.

Technologies

• Property Management Systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Job type: Full-time

Work location: In person