Dania Beach, FL

Hotel Jobs in Dania Beach, FL

2 jobs found

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1d ago

Front Desk Manager

AC Hotel by Marriott Fort Lauderdale Airport Dania Beach, FL

Dania Beach, FL

1d ago

Full time Customer Service Front Desk Front Desk Manager

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Job Description

AC Hotel by Marriott Fort Lauderdale Airport in Dania, FL (onsite) is seeking a Front Desk Manager to lead daily front desk operations, support a positive team environment, and help ensure every guest receives service that aligns with hotel standards. This role supervises front desk staff, maintains smooth guest experiences, and assists the Operations Manager as needed, including participation in the Manager on Duty Program.

What you’ll do

Oversee the efficient, professional operation of the front desk while building strong relationships with other hotel departments.
Ensure smooth check-in and check-out by properly handling guest accounts.
Respond to guest requests and resolve issues within acceptable guidelines to meet guest needs.
Be prepared to perform front desk functions including switchboard, business center, and guest relations.
Maintain deep familiarity with, and strict adherence to, all policies, procedures, and standards.
Support associates by addressing questions and troubleshooting problems that arise.
During peak hours, stay at the desk to ensure efficient, smooth service for all customers.
Create a productive, positive atmosphere through strong relationships with associates and other departments.
Act as a problem seeker and solver, auditing desk work for accuracy and consistency and coaching or counseling staff as appropriate.
Ensure desk supplies are well maintained.
Plan and conduct monthly meetings for ongoing team communication.
Support forecasting and coordination by checking opening house count and helping establish day rates with the reservations manager and the front office manager.
Hire, train, and develop front desk staff.
Maintain thorough product knowledge, including room types, amenities, and hotel services, as well as knowledge of frequent guests and their special requests.
Apply cultural awareness to meet a range of customer needs.
Work within budget expectations by monitoring staffing levels and controlling costs.
Participate in the Manager on Duty Program and provide leadership as hotel manager in the absence of the General Manager.
Complete additional tasks or roles directed by hotel management.

What you bring

Minimum of 3 years of Front Desk Manager experience.
Hospitality Management degree is a plus.
Technical skills including Microsoft Word, Excel, Outlook, Internet, plus experience with hotel reservation and accounting systems.
Ability and willingness to pass Alcohol Compliance Certification during the first three months of employment.
Ability and willingness to pass Professional Food Managers Certification (CPFM) during the first three months of employment.

Tools you’ll use

Microsoft Word, Excel, Outlook, Internet
Hotel reservation and accounting systems

Schedule note: Be prepared to work the night shift when needed.

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3mo ago

Night Audit

AC Hotel by Marriott Fort Lauderdale Airport Dania Beach, FL

Dania Beach, FL

3mo ago Closed

Full time Customer Service Front Desk Guest Services

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

The hotel night auditor serves as the first point of contact for guests while supporting front desk operations overnight at AC Hotel by Marriott Fort Lauderdale Airport.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor during all guest and team interactions.
Greet guests using the 10/5 or 15/5 rule at each touchpoint.
Ensure every guest feels welcomed upon arrival and throughout their stay.
Register guests and assign rooms.
Complete the check-out process in accordance with hotel standards.
Support guest satisfaction by answering questions with accurate information and a positive attitude.
Handle guest inquiries related to hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Answer phone calls and retrieve guest mail, faxes, and packages.
Promote hotel amenities and services using personal knowledge and effective selling techniques.
Maintain strong knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, and daily house count with expected arrivals and departures.
Stay current on scheduled daily group activities.
Provide consistent communication with other departments and supervisors/managers to support guest satisfaction.
Attend team meetings and celebrations.
Follow all company policies, including safety and security procedures.
Welcome and acknowledge guests per company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete required safety training and certifications.

Requirements

High school graduate or GED completion.
Ability to communicate effectively and clearly.
Demonstrate good computer skills, including familiarity with computer terminology (desired).
Ability to accurately handle cash and post charges.
Hotel experience preferred but not mandatory; some customer service background required.
Spanish speaking ability is a plus.
Ability to pass Alcohol Compliance Certification during the first three months of employment.
Willingness and capability to work varied shifts, including nights, weekends, and holidays.
Time management skills.
Ability to communicate effectively with the public and other employees.

Benefits

Healthcare Insurance (Medical, Dental & Vision)
401(k) Plan
STD & LTD
Life Insurance
Wellness Program
Vacation/Paid Time Off
Tuition Assistance
Discounted Hotel Room Rates
Community Service Program

Location: Dania, FL (onsite)

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Hotel Jobs in Dania Beach, FL

Front Desk Manager

Night Audit

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