Front Desk Manager

AC Hotel by Marriott Fort Lauderdale Airport in Dania, FL (onsite) is seeking a Front Desk Manager to lead daily front desk operations, support a positive team environment, and help ensure every guest receives service that aligns with hotel standards. This role supervises front desk staff, maintains smooth guest experiences, and assists the Operations Manager as needed, including participation in the Manager on Duty Program.

What you’ll do

• Oversee the efficient, professional operation of the front desk while building strong relationships with other hotel departments.
• Ensure smooth check-in and check-out by properly handling guest accounts.
• Respond to guest requests and resolve issues within acceptable guidelines to meet guest needs.
• Be prepared to perform front desk functions including switchboard, business center, and guest relations.
• Maintain deep familiarity with, and strict adherence to, all policies, procedures, and standards.
• Support associates by addressing questions and troubleshooting problems that arise.
• During peak hours, stay at the desk to ensure efficient, smooth service for all customers.
• Create a productive, positive atmosphere through strong relationships with associates and other departments.
• Act as a problem seeker and solver, auditing desk work for accuracy and consistency and coaching or counseling staff as appropriate.
• Ensure desk supplies are well maintained.
• Plan and conduct monthly meetings for ongoing team communication.
• Support forecasting and coordination by checking opening house count and helping establish day rates with the reservations manager and the front office manager.
• Hire, train, and develop front desk staff.
• Maintain thorough product knowledge, including room types, amenities, and hotel services, as well as knowledge of frequent guests and their special requests.
• Apply cultural awareness to meet a range of customer needs.
• Work within budget expectations by monitoring staffing levels and controlling costs.
• Participate in the Manager on Duty Program and provide leadership as hotel manager in the absence of the General Manager.
• Complete additional tasks or roles directed by hotel management.

What you bring

• Minimum of 3 years of Front Desk Manager experience.
• Hospitality Management degree is a plus.
• Technical skills including Microsoft Word, Excel, Outlook, Internet, plus experience with hotel reservation and accounting systems.
• Ability and willingness to pass Alcohol Compliance Certification during the first three months of employment.
• Ability and willingness to pass Professional Food Managers Certification (CPFM) during the first three months of employment.

Tools you’ll use

• Microsoft Word, Excel, Outlook, Internet
• Hotel reservation and accounting systems

Schedule note: Be prepared to work the night shift when needed.