Hotel Jobs in Dania, FL

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Night Audit

AC Hotel by Marriott Fort Lauderdale Airport Dania, FL

Dania, FL

Today

Full time Customer Service Front Desk Guest Services

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Job Description

The hotel night auditor serves as the first point of contact for guests while supporting front desk operations overnight at AC Hotel by Marriott Fort Lauderdale Airport.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor during all guest and team interactions.
Greet guests using the 10/5 or 15/5 rule at each touchpoint.
Ensure every guest feels welcomed upon arrival and throughout their stay.
Register guests and assign rooms.
Complete the check-out process in accordance with hotel standards.
Support guest satisfaction by answering questions with accurate information and a positive attitude.
Handle guest inquiries related to hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Answer phone calls and retrieve guest mail, faxes, and packages.
Promote hotel amenities and services using personal knowledge and effective selling techniques.
Maintain strong knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, and daily house count with expected arrivals and departures.
Stay current on scheduled daily group activities.
Provide consistent communication with other departments and supervisors/managers to support guest satisfaction.
Attend team meetings and celebrations.
Follow all company policies, including safety and security procedures.
Welcome and acknowledge guests per company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete required safety training and certifications.

Requirements

High school graduate or GED completion.
Ability to communicate effectively and clearly.
Demonstrate good computer skills, including familiarity with computer terminology (desired).
Ability to accurately handle cash and post charges.
Hotel experience preferred but not mandatory; some customer service background required.
Spanish speaking ability is a plus.
Ability to pass Alcohol Compliance Certification during the first three months of employment.
Willingness and capability to work varied shifts, including nights, weekends, and holidays.
Time management skills.
Ability to communicate effectively with the public and other employees.

Benefits

Healthcare Insurance (Medical, Dental & Vision)
401(k) Plan
STD & LTD
Life Insurance
Wellness Program
Vacation/Paid Time Off
Tuition Assistance
Discounted Hotel Room Rates
Community Service Program

Location: Dania, FL (onsite)

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