Night Audit

The hotel night auditor serves as the first point of contact for guests while supporting front desk operations overnight at AC Hotel by Marriott Fort Lauderdale Airport.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor during all guest and team interactions.
• Greet guests using the 10/5 or 15/5 rule at each touchpoint.
• Ensure every guest feels welcomed upon arrival and throughout their stay.
• Register guests and assign rooms.
• Complete the check-out process in accordance with hotel standards.
• Support guest satisfaction by answering questions with accurate information and a positive attitude.
• Handle guest inquiries related to hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Answer phone calls and retrieve guest mail, faxes, and packages.
• Promote hotel amenities and services using personal knowledge and effective selling techniques.
• Maintain strong knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, and daily house count with expected arrivals and departures.
• Stay current on scheduled daily group activities.
• Provide consistent communication with other departments and supervisors/managers to support guest satisfaction.
• Attend team meetings and celebrations.
• Follow all company policies, including safety and security procedures.
• Welcome and acknowledge guests per company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Report accidents, injuries, and unsafe work conditions to a manager.
• Complete required safety training and certifications.

Requirements

• High school graduate or GED completion.
• Ability to communicate effectively and clearly.
• Demonstrate good computer skills, including familiarity with computer terminology (desired).
• Ability to accurately handle cash and post charges.
• Hotel experience preferred but not mandatory; some customer service background required.
• Spanish speaking ability is a plus.
• Ability to pass Alcohol Compliance Certification during the first three months of employment.
• Willingness and capability to work varied shifts, including nights, weekends, and holidays.
• Time management skills.
• Ability to communicate effectively with the public and other employees.

Benefits

• Healthcare Insurance (Medical, Dental & Vision)
• 401(k) Plan
• STD & LTD
• Life Insurance
• Wellness Program
• Vacation/Paid Time Off
• Tuition Assistance
• Discounted Hotel Room Rates
• Community Service Program

Location: Dania, FL (onsite)