Philadelphia, PA

Hotel Jobs in Philadelphia, PA

9 jobs found

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11d ago

Assistant Guest Service Manager

The Bellevue Hotel Philadelphia, PA

Philadelphia, PA

11d ago

Full time Assistant Manager Customer Service Front Desk

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Job Description

At The Bellevue Hotel in Philadelphia, the Assistant Guest Service Manager plays a key role in supporting the Front Office as a guest-facing, service-forward operation. This onsite position focuses on attentive, friendly, efficient, and courteous service before and throughout the guest stay, while also helping maximize room revenue and occupancy.

Key responsibilities

Work closely with Sales and Reservations to fulfill special requests for groups, VIPs, and similar arrivals.
Assist daily with guest reception and support smooth front desk operations.
Respond daily to social media feedback, follow up with guests, and communicate internally as needed.
Communicate effectively and genuinely with guests, team members, and other departments.
Assist and often lead guest service training initiatives within the Front Office department.
Maintain a friendly, caring demeanor in a fast-paced environment and present a professional image aligned with hotel and company appearance and dress guidelines.
Demonstrate teamwork by cooperating and assisting colleagues as needed.
Handle core Front Desk Assistant duties, including registering guests promptly and courteously, using up-selling techniques to maximize room rates, and preparing for group check-ins and check-outs and VIP arrivals.
Maintain and update guest profiles.
Review daily and future reservations to accommodate special requests, prepare amenity cards, and coordinate with IRD and PH to communicate all F&B requests.
Support Front Desk training for new hires and be involved in interviewing, hiring, and training guest services agents.
Become informed of hotel events and functions during shifts.
Maintain a house bank and keep accurate reports of daily receipts and deposits.
Work with and understand basic financial data, and find guest-centric solutions.
Promote hotel services and facilities, provide guest information such as local attractions and directions, and use the James Report to support guest satisfaction.
Take or assist with reservations and assist at PBX.
Resolve guest complaints to the customer’s satisfaction using a guest-centric, friendly, caring approach, and communicate issues to Management when problems arise.
Anticipate guest needs, respond quickly to requests, and follow up consistently to ensure service standards are met and exceeded.
Maintain relationships with repeat guests and their special requests.
Supervise a shift when needed and work closely with Sales and VIP clients.
Review the communication log book each shift, update it for next shifts, and communicate policies and procedures to other team members.
Support emergency procedures as required.
Attend mandatory meetings and training classes and know key hotel contacts (names, titles, and positions).
Maintain knowledge of the surrounding area including pharmacies, theaters, public transportation, retail, and restaurants.
Complete all assigned checklists.

Requirements

4-year college degree and at least 1 year of related experience required.
Supervisory experience required.
Labor experience and OPERA experience are preferred.
Proficiency in Windows and company-approved spreadsheets and word processing.
Long hours may be required, including two overnight shifts with this position.
Light work requirements: exerting up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or move objects.
Ability to stand for the entire shift.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask, prioritize departmental functions, and meet deadlines.
Regular attendance in compliance with Highgate Hotel Standards, varying with scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to support safe and efficient operations.
Maximize productivity, identify problem areas, assist with solutions, and effectively handle problems by anticipating, preventing, identifying, and solving as necessary.
Ability to understand and evaluate complex information and data from various sources to meet appropriate objectives.

Technologies

Windows
OPERA

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17d ago

Main Banker I

Live! Casino and Hotel Philadelphia Philadelphia, PA

Philadelphia, PA

17d ago

Full time Cash Controls Cashier Exchange Casino Cage

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Job Description

At Live! Casino and Hotel Philadelphia, the Main Banker I supports the day-to-day flow of the casino cage by providing attentive guest service and completing all required cage/bank/vault transactions. Working onsite in Philadelphia, you will help keep cash operations accurate and guests moving smoothly through exchanges, cashing out, and documentation processes that comply with applicable controls.

This role combines customer-facing service with careful cash handling, reporting, and record keeping across multiple banking areas. With a foundation of cashiering or banking experience preferred, you will assist with daily cage shift functions and ensure the shift runs efficiently from window to vault.

What You’ll Do

Deliver exceptional guest service while performing all casino cage transactions.
Manage cash control and disbursement for the cage/bank/vault.
Assist with daily cage shift functions to support an enjoyable guest gaming experience.
Service all cashiers and team member exchanges throughout the shift.
Keep the cash drawer balanced and in proper order.
Complete Currency Transaction Reports, W2G tax forms, and multiple transaction logs.
Maintain accurate record keeping for all duties and responsibilities.
Answer customer questions in a courteous and professional manner.
Verify and document personal ID information for checks, cash advances, and slot marker transactions.
Make exchanges with Main bank, Marker bank, and Chip bank.
Cash out customers and provide correct change.
Become familiar with the casino credit application process.
Clean/wash chips.
Perform other duties as assigned.

Skills and Qualifications

Ability to read, speak clearly, and listen.
Ability to read, write, and understand basic instructions.
Ability to complete forms.
Complete and understand basic mathematical functions.
Must be able to distinguish between colors.
Knowledge of company policy and procedures, the IRS Bank Secrecy Act, and internal controls.
Knowledge across service areas, including front window, marker bank, Chip Bank, and main vault, with good communication skills.
Ability to perform assigned duties under frequent time pressures in an interruptive environment.
High school diploma or GED equivalent.
One (1) year cashier or banking experience preferred.
Must comply with state gaming regulations, which may include obtaining a license.
Ability to work various hours as needed, including weekends, nights, overnights, and holidays.
Ability to work at a fast pace in stressful situations.
Must be able to stand for the entire shift.
Physical ability to lift, push, or pull up to 50lbs and to stoop, bend, and squat.
Must understand and speak English.
Ability to work in a setting with loud noise and visual distractions.

Benefits

Comprehensive health coverage for full-time and part-time Team Members and eligible dependents
Generous retirement savings options
Free uniforms
Free parking
Discounted meals
Service and Attendance bonuses
Tuition reimbursement
Discounts on hotels, theme parks, travel, and more

Additional Notes About the Environment

Live! Casino and Hotel Philadelphia is a 24/7 high energy casino environment with a culture focused on fairness, teamwork, and FUN.
Exposure may include alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Smoking is allowed in the work environment.

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18d ago

Cook II

Loews Philadelphia Hotel Philadelphia, PA

Philadelphia, PA

18d ago

Full time Back of House Cook Culinary Operations

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Job Description

Support an upscale, high-volume hotel kitchen by preparing menu items, maintaining sanitation standards, and keeping service times on track.

Responsibilities

Set up and organize the work area with necessary supplies and equipment
Receive, inspect, and rotate food products to maintain freshness and quality
Prepare and store raw food products properly
Follow standardized recipes for menu item preparation and cooking
Apply portion control guidelines to minimize waste
Plate cold foods according to established plating and presentation guidelines
Monitor finished products to ensure prompt service and notify the supervisor of any delays
Ensure quality food is prepared and served in a timely manner
Comply with all Governmental Food Sanitation Standards at all times
Monitor refrigeration and holding temperatures; clean and sanitize work surfaces; wash hands frequently
Use knives, slicers, mixers, choppers, grinders, and other equipment safely according to manufacturer recommendations
Notify the supervisor immediately of equipment malfunctions or safety hazards
Provide the Steward with timely updates on the need for clean dishes, pots, and pans
Return cooking utensils to the pot wash area and inform the Steward of any HOT items
Clean, break down, and reset the work area at the end of shift; return unused ingredients to proper storage
Complete closing side work, turn off cooking equipment, and secure the kitchen at the end of shift
Perform other duties as assigned
Promote teamwork and apply teamwork skills at all times
Promptly and fully notify the appropriate individual of problems or areas of concern
Maintain a polite, friendly, and helpful approach to guests, management, and fellow employees
Execute emergency procedures in accordance with hotel standards
Comply with required safety regulations and procedures
Attend appropriate hotel meetings and training sessions
Maintain cleanliness and excellent condition of equipment and work area
Comply with hotel standards, policies, and rules
Recycle whenever possible
Stay current on hotel information and changes
Comply with hotel uniform and grooming standards

Requirements

High School Diploma (or equivalent)
Post secondary culinary training or certification as a “Cook” from a recognized culinary training school
+ One year experience cooking in an upscale, high-volume hotel or freestanding restaurant (or equivalent)
Thorough knowledge and understanding of Food Service Sanitation Standards
Thorough knowledge and understanding of standard kitchen equipment and its use
Ability to stand, stoop, bend, and lift/carry up to 50 pounds
Ability to read, write, and speak English
Ability to work a flexible schedule including weekends and holidays

Benefits

Competitive health and wellness benefits
401(k) & company match
Paid Sick Days
Vacation
Holidays
Paid Bereavement
Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more

Job Specific Tasks

Set up and organize the work area with all necessary supplies and equipment
Receive, inspect, and rotate food products
Prepare and store raw food products properly
Follow standardized recipes for menu item preparation and cooking
Maintain portion control and minimize waste
Plate cold foods according to established guidelines
Monitor finished product timing and notify the supervisor of service delays
Follow all Governmental Food Sanitation Standards
Monitor refrigeration and holding temperatures; clean and sanitize work surfaces; wash hands frequently
Use kitchen equipment safely per manufacturer recommendations
Notify the supervisor of equipment malfunctions or safety hazards immediately
Coordinate with the Steward for clean dishes, pots, and pans
Return cooking utensils to pot wash and inform the Steward of any HOT items
Clean and break down the work area; store unused ingredients properly
Complete closing side work, turn off equipment, and secure the kitchen
Other duties as assigned

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18d ago

Server Bank & Bourbon

Loews Philadelphia Hotel Philadelphia, PA

Philadelphia, PA

18d ago

Part time Customer Service Food and Beverage Foodservice

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Job Description

At Loews Philadelphia Hotel, the Restaurant Server role supports a welcoming, high-quality dining experience in an onsite setting in Philadelphia, PA. This part-time position focuses on attentive table service, accurate order delivery, and the kind of hospitality that helps guests feel taken care of from the first greeting to the final check-in.

Key Responsibilities

Greet guests promptly and present menus confidently
Take accurate food and beverage orders, including dietary preferences
Serve orders efficiently while ensuring quality and presentation
Check back with guests throughout their visit to confirm satisfaction
Process payments accurately using POS systems
Maintain thorough menu knowledge and provide recommendations when requested
Relay guest needs or special requests to the kitchen or bar
Keep tables and surrounding areas clean, tidy, and properly stocked
Assist with opening, closing, and restocking duties
Support team members to maintain timely, coordinated service
Address guest concerns professionally and escalate when needed
Maintain regular attendance in line with company standards
Be available to work varying schedules based on business needs
Attend all mandatory training sessions and meetings
Perform other duties as assigned

Requirements

Previous restaurant or hospitality experience
Strong guest service and communication skills
Ability to stand, bend, and lift up to 40-50 pounds as needed

Preferred Qualifications

Experience with POS systems
High School Diploma or equivalent

Benefits

Competitive health & wellness benefits
401(k) & company match
Paid Sick Days
Vacation
Holidays
Paid Bereavement
Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more

In this role, you bring a service-focused approach, strong communication, and a detail-oriented mindset that helps during busy service periods. You enjoy working as part of a team, staying organized, and contributing to a memorable dining atmosphere. Veterans and military spouses are encouraged to apply.

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18d ago

Banquet Houseperson

Live! Casino and Hotel Philadelphia Philadelphia, PA

Philadelphia, PA

18d ago

Full time Banquet Banquet Houseperson Banquet Setup

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Job Description

The Banquet Houseperson supports the smooth operation of banquet and meeting events at Live! Casino and Hotel Philadelphia by preparing event spaces, maintaining organization and cleanliness, and handling banquet supplies including linens and related items. This onsite role is based in Philadelphia, PA.

Key Responsibilities

Set up all banquet meeting rooms and banquet food and beverage functions.
Prepare event details as outlined on the BEO, by the client, or as directed by your manager, including buffets, plated table sets, audio visual equipment, dance floors, staging, pipe and drape, tables, chairs, linen, and any other specified elements.
Maintain cleanliness and organization across all banquet facilities and banquet meeting space, with assistance from banquet staff and other departments as needed.
Transport dirty linens to the correct area for cleaning, separate napkins from tablecloths, and restock linen shelves with clean linens on a routine inventory and care schedule.
Help manage and care for banquet supplies, including linens, chairs, china, glassware, flatware, and decorations.

Required Availability and Physical Requirements

Work nights, weekends, and/or holidays as needed.
Carry and lift items weighing up to 100 pounds.
Stand and move about the kitchen and dining room safely and efficiently.
Handle equipment, objects, products, and utensils in the course of event setup and support.

Education and Experience

Education: High school diploma or GED equivalent (preferred).
Experience: Two to three years of banquet houseperson experience is preferred.
Minimum experience: 2 years.

Licenses and Compliance

Obtain and maintain a valid license as required by the State Gaming Agency for the position.
Obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board for the position.
Alcohol Beverage Card: required.

Benefits

Comprehensive health coverage for full-time and part-time Team Members and eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Retirement Savings with Company Match
Generous Bonus Structure
Annual Merit/Goal Based Pay Increases
Leadership Skills Development & Mentorship Programs
Tuition Reimbursement
Free parking
Free food and discounted meals
Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live! Work Environment

Live! Casino and Hotel Philadelphia is a 24/7 high-energy casino environment with a culture centered on fairness, teamwork, and fun. The role includes exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises, and the work setting allows smoking.

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18d ago

Slots Services Rep

Live! Casino and Hotel Philadelphia Philadelphia, PA

Philadelphia, PA

18d ago

Part time Casino Guest Service Customer Service Guest Services

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Job Description

Join Live! Casino and Hotel Philadelphia as a Slots Services Rep on-site in Philadelphia, PA. In this part-time role, you will support slot guests with friendly service and assist with key casino experiences, from welcoming members in premium areas to helping resolve common machine and jackpot needs while following internal controls.

What You’ll Do

Deliver quality slot service to help ensure guests feel their entertainment experience exceeds expectations.
Serve as a bus greeter and carry out gift giveaways and slot tournaments.
Complete new player sign-ups and welcome customers at the right touchpoints.
Execute new card sign-ups using handheld devices and desk top computers at the Live! Rewards Center.
Greet guests in the VIP Room and help ensure they enjoy their visit.
Inform members about benefits, contests, and promotions.
Replace lost club cards.
Distribute promotional items according to specific guidelines, without discretionary authority to issue promotional play.
Assist with slot jackpot payments, ticket fills, and equipment jams.
Handle minor slot machine malfunctions and notify slot technicians when technical assistance is required.
Use discretionary ability to extend complementary services in line with the approved comp matrix.
Respond to guest questions, issues, and concerns in a courteous, professional manner.
Maintain knowledge of casino operations, including hours of operation of the casino, restaurants, and other amenities.
Comply with internal controls, standards, and procedures.
Support additional duties as assigned.

Requirements

Excellent customer service and interpersonal skills.
Ability to communicate with team members and guests.
Availability to work Friday, Saturday, and Sundays from noon until 2am.
Flexibility for shifts including weekends and holidays.
High school diploma, GED, or equivalent work experience in a customer service environment.
Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Benefits

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance.
Free Short Term and Long-Term Disability.
Retirement savings with company match.
Generous bonus structure.
Annual merit/goal based pay increases.
Leadership skills development and mentorship programs.
Tuition reimbursement.
Free parking.
Free food and discounted meals.
Exclusive discounts on travel, services, goods, and entertainment.

Physical Requirements

Ability to stand for long periods of time without sitting or leaning.
Standing: 10%; Walking: 85%; Sitting: 5%.
Keyboarding: 20% including use of handheld devices while on the casino floor.

Life at Live! is a 24/7 high energy casino environment with a culture focused on fairness, teamwork, and most importantly FUN. You should also expect exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises, with smoking allowed in the workplace.

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19d ago

Sportsbook Writer

Live! Casino and Hotel Philadelphia Philadelphia, PA

Philadelphia, PA

19d ago

Full time Cashier Customer Service Sports Betting

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Job Description

Sportsbook Writer role at Live! Casino and Hotel Philadelphia, responsible for accurate sportsbook cash handling, ticket processing, and regulatory-compliant guest service.

Accept bets and parlay cards; write tickets for all sporting events in a professional and courteous manner
Receive tickets and vouchers from guests and pay out winning tickets and vouchers
Maintain and balance a till used for issuing and redeeming tickets and vouchers
Process transactions accurately and maintain precise till reconciliations
Maintain a neat, well-stocked window for the next shift
Follow Title 31 procedures and complete required logging
Demonstrate full knowledge of sports wagering terms and conditions
Maintain awareness of all lines and odds in the Sports Book
Stay alert to unusual betting patterns and report events to the Sports Book Supervisor
Ensure compliance with all regulatory controls of the state gaming agency
Provide superior guest service throughout each transaction

Requirements

Prior sports and sports betting knowledge is preferred
Strong communication skills with the public
Ability to work with financial information, data, and basic arithmetic functions
Ability to obtain and maintain a valid license required by the State Gaming Agency
Thorough knowledge of the approved Responsible Gaming Program
Ability to work flexible shifts including nights, weekends, and holidays
High School Diploma, GED, or an equivalent combination of education and experience in high volume cash operations

Benefits

Comprehensive health coverage for full-time and part-time Team Members and eligible dependents
Generous retirement savings options
Free uniforms
Free parking
Discounted meals
Service and Attendance bonuses
Tuition reimbursement
Discounts on hotels, theme parks, travel, and more

Physical Requirements

24/7 operation with extended hours and the ability and willingness to meet the applicant’s schedules when needed
Casino size over 100,000 square feet; ability and energy to move about with a sense of urgency
Ability to stand for long periods without sitting or leaning
Ability to go up and down 31 stairs multiple times per day and use elevators

Life at Live!

24/7 high energy casino culture committed to fairness, teamwork, and fun
Ability to stand and walk for long periods without sitting or leaning
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Occasionally work in an environment where smoking is allowed

Location: Philadelphia, PA (onsite)

Education: High School Diploma or GED (or equivalent combination of education and experience)

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30d ago

Drop and Count Clerk

Live! Casino and Hotel Philadelphia Philadelphia, PA

Philadelphia, PA

30d ago Closed

Full time Cash Controls Cash Reconciliation Casino Operations

1mo ago

House Attendant

Pyramid Hotel Group Philadelphia, PA

Philadelphia, PA

1mo ago Closed

$17 - $17/hr Full time Custodial Services Customer Service Guest Relations

Hotel Jobs in Philadelphia, PA

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