Concierge

At Rittenhouse Hotel in Philadelphia, PA, the Concierge serves as a key point of contact for guests, coordinating services with an attentive, anticipatory approach and responding quickly when assistance is requested. This onsite role supports a smooth guest experience by arranging activities, travel, and day-to-day conveniences while maintaining a focus on satisfaction.

The Concierge blends guest interaction with practical coordination across hotel services and local options, including reservations, ticketing, and delivery support. The position also includes additional coverage as needed during staffing shortages or busy check-in and check-out periods.

Key Responsibilities

• Assist guests with special services in an anticipatory manner and upon guest request, coordinating and communicating hotel services and amenities.
• Warmly greet and acknowledge guests, proactively offering assistance.
• Share information about local attractions and events.
• Make travel arrangements.
• Arrange dining and other reservations and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Handle unusual requests, including searching for hard-to-find items or services.
• Work as a Guest Service Agent during staffing shortages or during peak check-in/out periods.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions, and events.

Work Environment & Schedule

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Requires standing and/or sitting for extended periods, walking, and lifting up to 15 pounds.

Location: Philadelphia, PA (onsite).

Education: High School diploma or equivalent.