Concierge - English

At Madeline Hotel and Residences, the Concierge role is all about making a great stay easier from the moment guests arrive. This onsite position in Telluride, CO supports visitors with thoughtful guidance, practical planning, and coordinated hotel services, while helping keep the concierge desk and lobby area welcoming and well organized.

In this full-time, seasonal, non-exempt role, you will assist with guest inquiries, reservations, and recommendations that connect guests to local experiences, dining, and transportation options. Compensation is targeted at $23.00 per hour, with a competitive compensation package presented by Auberge Resorts Collection.

What You’ll Do

• Welcome guests upon arrival and share details about hotel amenities and services
• Support guests with restaurant reservations, transportation arrangements, and local attractions
• Offer recommendations for dining, shopping, and entertainment options in the area
• Respond to guest questions and address concerns promptly and professionally
• Keep the concierge desk and lobby area neat, organized, and ready for guest needs
• Coordinate with other hotel departments to help ensure guest satisfaction

What You Bring

• Previous experience in customer service, preferably in a hotel or hospitality setting
• Strong communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Excellent organization skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• A flexible schedule, including evenings, weekends, and holidays

Technology Used

• Microsoft Office
• Reservation management software

Location: Telluride, CO (onsite)

Compensation: Targeted at $23.00 per hour for this full-time, seasonal, non-exempt position