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The Lytle Park Hotel an Autograph Collection

Concierge

The Lytle Park Hotel an Autograph Collection
Cincinnati, OH $18 - $20/hr Full time Posted 15d ago
Concierge Concierge Service Customer Service Front Desk Front Desk Operations Guest Relations Guest Services Hospitality Hotel Hotel Concierge Hotel Operations
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Job Description

The Concierge at The Lytle Park Hotel (an Autograph Collection) provides attentive, high-quality guest service from arrival planning through the duration of each stay. Based onsite in Cincinnati, OH, this role coordinates requests, manages concierge desk operations, and supports effective communication across hotel teams and outside service providers.

Key Responsibilities

  • Respond promptly and professionally to all guest requests by finding a way to fulfill each request, regardless of size.
  • Communicate with guests prior to arrival, tailoring the experience before and during their stay.
  • Coordinate with the Front Office and Housekeeping teams to complete pre-arrival and special requests with a focus on guest satisfaction.
  • Create guest profiles and update information as needed in ALICE.
  • Replenish and review concierge desk inventory including brochures, pamphlets, guides, and directories to stay current on Cincinnati area events.
  • Maintain the cleanliness and organized appearance of the concierge desk and surrounding lobby area, contacting Housekeeping when necessary.
  • Accept guest calls for bell service and communicate clearly with the arrival team.
  • Maintain daily paperwork in an organized and legible manner, including documents involving charges to guest folios.
  • Maintain strong relationships with providers of outside services to support the best possible guest experience.
  • Ensure prompt package and message delivery through bell staff.
  • Handle gift certificate administration.
  • Transmit telex and facsimile messages upon request.
  • Report any problems to the Front Office Manager as soon as possible.
  • Complete other assigned duties and tasks directed by the Front Office Manager and Front Office Management staff.

Requirements

  • High school diploma or equivalent.
  • Strong desire to make an impact on others.
  • Outgoing and engaging personality.
  • Advanced knowledge of the local area.
  • Computer skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced setting.
  • Ability to stand for the duration of the shift.
  • Availability to work various shifts, including weekends and holidays.

Technology

  • ALICE

Compensation

  • Hourly rate: USD 18.00 to 20.00

Benefits

  • Free Parking or Free Monthly Bus Pass

Location

Cincinnati, OH (onsite)

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