Concierge

The Swiftwater Hotel is hiring a professional, outgoing Concierge to serve as the first point of contact for guests onsite in Swiftwater, PA. This role focuses on delivering attentive customer service while supporting guest plans through recommendations, reservations, and local area guidance.

Key Responsibilities

• Welcome guests upon arrival and provide a friendly, professional first impression
• Share information about hotel amenities, services, and local attractions
• Make reservations for dining, transportation, and entertainment as requested
• Respond to guest inquiries and address issues or complaints promptly
• Keep the front desk area neat, organized, and ready for guest interaction
• Coordinate with other hotel departments to support guest satisfaction
• Maintain up-to-date knowledge of current local events and activities
• Perform other duties as assigned

Required Qualifications

• Previous experience in a customer service role, preferably within hospitality
• Excellent phone etiquette and strong communication skills
• Bilingual proficiency is a plus
• Strong customer service skills, including the ability to handle difficult situations professionally
• Exceptional time management and organizational skills
• Knowledge of local attractions, restaurants, and transportation options
• Ability to work effectively in a team environment
• Proficiency using computer systems for reservations and guest management

Compensation and Job Details

• Job type: Full-time
• Pay: USD 18.00 to 20.00 per hour
• Work location: In person (onsite)

Location and Availability

• Ability to commute: Swiftwater, PA 18370 (preferred)
• Ability to relocate: Swiftwater, PA 18370 (required); relocate before starting work

Benefits

• 401(k) matching
• Employee discount
• Health insurance
• Paid sick time
• Paid time off