Concierge

E11EVEN Club Hotel & Residences is looking for a Concierge to help create a confident first impression for every guest at our Miami, FL onsite property. In this role, you will be the go-to resource for local information, event details, and day-to-day guidance throughout the hotel. If you enjoy guest interaction, clear communication, and staying organized, this position offers a structured environment with robust benefits.

Responsibilities

• Provide information and assist guests with restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, including rendering reservations when needed.
• Maintain current listings of local and area attractions, special events, and activities.
• Keep up-to-date transportation information, including local transportation guides, churches, and sports arenas.
• Provide hours of operations for hotel restaurants, lounges, and shops.
• Offer information, maps, and directions as required.
• Maintain the lobby reader board and keep property brochure racks stocked, including ordering and restocking when necessary.
• Demonstrate knowledge of all emergency procedures and assist and/or respond accordingly.
• Place personalized phone calls to VIPs and other designated guests welcoming them to the hotel.
• Communicate daily functions and their location in the hotel to assist with guest direction.
• Assist the front desk as needed.
• Assist guests with retrieval of packages.
• Provide gift certificates for purchase.
• Maintain in-room TV channel listings and show guestrooms and suites as needed.
• Oversee cleanliness of lobby and entrance areas.

Requirements

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Excellent time management skills; ability to prioritize multiple requests.
• Computer experience required.
• Maintain a warm and friendly demeanor at all times.
• Ability to effectively communicate verbally and in writing with employees and guests in a friendly, courteous, service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary based on hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to support safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Ability to handle problems by anticipating, preventing, identifying, and solving as necessary.
• Ability to understand and apply complex information from various sources.
• Ability to maintain confidentiality.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance, Dental insurance, Vision insurance
• Life insurance; Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays and paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Additional paid holiday and paid vacation/sick time details vary by location, and benefits may vary for associates covered by a Collective Bargaining Agreement (CBA)
• The above-referenced benefits do not apply to part-time positions

Posting Date: This job opening was posted on 11/8/2026 and will remain open for at least 60 days.