Concierge Service

Concierge Service Hotel Jobs

5 jobs found

14d ago

Hotel Concierge

The Hermitage Hotel Nashville, TN

Nashville, TN

14d ago

$18+/hr Full time Concierge Concierge Service CRM

Apply Now

Job Description

The Hermitage Hotel in Nashville offers a concierge role built around refined service, local access, and discretion. You will serve as a trusted liaison between guests and the city’s most exclusive experiences, translating preferences into polished, seamless stays. The position is onsite, full time, and supported by benefits that focus on your wellbeing, time off, and long-term stability.

What you’ll do

Welcome guests with polished warmth, providing tailored assistance, recommendations, and itinerary planning based on preferences, occasion, and stay duration.
Anticipate needs and deliver bespoke support for last-minute or high-touch requests, with seamless execution.
Maintain name recognition, honorifics, and contextual awareness for returning, VIP, or long-stay guests.
Guide guests to Nashville’s best culinary, entertainment, shopping, and cultural venues using real-time availability and guest interests.
Secure high-demand reservations, private tours, event access, and exclusive experiences through cultivated local partnerships.
Stay current on city-wide events, exhibitions, and seasonal attractions to proactively enhance guest stays.
Coordinate confidential services for high-profile guests, such as private transportation, security briefings, and in-room experiences, with absolute discretion.
Arrange welcome gifts, room amenities, and special occasion details including anniversaries and proposals.
Partner with security and leadership to support privacy-sensitive guest movement and media blackout protocols.
Work daily with Front Office, Housekeeping, Events, F&B, and Valet teams to ensure requests are handled flawlessly and discreetly.
Facilitate key handoffs for in-room dining setups, spa appointments, late check-outs, and custom service timing.
Keep guest profile data and special notes current in PMS/CRM systems to support future stays.
Help plan and coordinate guest-led events across hotel venues, such as birthday dinners, proposals, and cultural ceremonies.
Design and manage daily itineraries across multiple touchpoints, including dining, spa, chauffeur service, and tours, ensuring synchronicity and smooth service flow.
Offer on-property orientation or welcome tours for new guests or groups.
Represent the concierge function in interdepartmental meetings and service alignment briefings.

What you bring

Minimum 3 years of experience as a Concierge or Guest Relations specialist in a luxury hotel environment (ideally 5-Star or equivalent).
English fluency (spoken and written). Additional languages such as Spanish, French, Arabic, or Mandarin are highly preferred.
Proficiency with PMS, CRM, and digital concierge platforms, including Opera, Alice, SevenRooms, or similar systems.
Deep familiarity with local and regional offerings, including cultural, culinary, entertainment, and bespoke service providers.
Availability for evenings, weekends, holidays, and schedule adjustments for peak occupancy or event-driven demand.
Must be 21 years or older and able to pass background screening.
Ability to read guest mood and tone to tailor service and manage expectations.
Confidence proactively offering solutions, such as early access or alternatives, before needs are fully expressed.
Commitment to confidentiality when handling sensitive guest information and VIP arrangements.
Strong follow-through with triple-confirmation of timing, transport, amenities to ensure flawless delivery.
Ability to coordinate across departments to maintain timeliness, consistency, and brand standards.

Schedule and compensation

Location: In person (onsite), Nashville, TN
Shifts: Morning/Day/Night shifts; shift length 8 or more hours
Availability: Weekends and holidays required
Full time: Up to 40 or more hours per week
Pay: Starting at $18.00 per hour
Pay frequency: Paid biweekly

Benefits

Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
Company-provided life insurance.
401(k) plan with a 3% annual match.
Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
Complimentary meals in the employee cafeteria.
Subsidized on-site parking and generous discounts at retail and restaurant outlets.
Ongoing education support, including industry training.
Special hotel rates for employees and discounted rates for friends and family.

Helpful extras

Membership in Les Clefs d’Or or participation in professional concierge networks.
Experience with international clientele and high-net-worth individuals.
Background in heritage properties, private member clubs, or properties with high cultural relevance.
Passion for and knowledge of local history, art, architecture, or gastronomy.
Demonstrated success managing complex or multi-day itineraries, especially involving private travel or group logistics.

Notes for applicants

All candidates must pass a pre-employment drug screen and criminal background check before beginning employment.

Application question: How many years of luxury hospitality experience do you have?

View full job page →

19d ago

Evening Concierge Lounge Attendant

Cornhusker Hotel Lincoln, NE

Lincoln, NE

19d ago

Part time Concierge Concierge Service Customer Service

Apply Now

Job Description

Part-time Evening Concierge Lounge Attendant role at Cornhusker Hotel in Lincoln, NE (onsite), supporting the club lounge experience through guest service, lounge upkeep, and attentive hospitality.

Responsibilities

Monitor the club lounge for seating availability, service, safety, cleanliness, and overall guest well-being.
Represent the hotel as an ambassador by providing assistance and helpful information about local area attractions for guests and patrons.
Use a clear, understandable speaking voice; apply good judgment when answering questions.
Provide accurate details on outlet hours of operation, directions to local attractions, meeting room information, car rentals, and airline shuttle service based on individual needs.
Collect, summarize, and share information with guests about the property and surrounding amenities, including special events and activities.
Handle guest transactions to support a positive experience, including greeting and welcoming all guests.
Maintain lounge food and snack standards by ensuring snacks, fresh fruit and vegetable garnishes, juices, and other perishables are cut, stocked, properly stored, and labeled daily.
Maintain glassware inventory and uphold cleanliness; may include shining glassware.
Follow all State, Federal, and Corporate liquor regulations for serving alcoholic beverages to minors and intoxicated guests.
Complete general cleaning tasks using assigned standard cleaning products to meet health standards.

Requirements

Ability to work a varied schedule, including evenings, weekends, holidays, and Husker Game Days, and to work under pressure.
Ability to obtain and maintain an active Lancaster County Food Handler and Responsible Beverage Service Training Certification, plus any additional required training/certifications per Marcus Hotels & Resorts, Marriott, and Lancaster County.
Ability to address guest and employee concerns in a friendly, positive manner by listening to the concern, showing empathy, and providing proactive solutions.
High school diploma or equivalent required; prior hospitality experience preferred.
Detail-oriented with the ability to multi-task, produce quality and accurate work, and maintain professionalism.
Maintain a professional, well-groomed, courteous appearance and demeanor at all times.
Strong conversation and etiquette skills with effective interpersonal, listening, and communication abilities, including reading, writing, speaking, and understanding English.

Benefits

Free well-balanced meal per shift
Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Career growth opportunities, including ability to transfer between properties
Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus

View full job page →

1mo ago

Ski Concierge

Sonnenalp Hotel Vail, CO

Vail, CO

1mo ago Closed

$16 - $16/hr Full time Concierge Concierge Service Customer Service

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

Sonnenalp Hotel in Vail, CO is hiring a Ski Concierge for the 2026-2027 winter season, onsite.

Responsibilities

Adhere to grooming standards and appearance guidelines as defined in the Employee Handbook.
Foster a collaborative team environment and support colleagues.
Provide courteous, guest-first service with a friendly, positive demeanor to enhance guest comfort.
Coordinate pick-up and drop-off of ski equipment between hotel and ski valet.
Monitor ski equipment inventory and minimize loss.
Maintain a visible presence at the Ski Valet to ensure timely guest satisfaction.
Assist guests with ski equipment storage and retrieval.
Inform guests about on-site venues and activities.
Report unsafe conditions or suspicious activity to the Ski Valet Supervisor or Manager on Duty.
Clean and maintain ski racks and all ski valet areas regularly.

Requirements

Minimum 1 year of customer service experience.
Good physical condition with the ability to lift heavy loads.
Strong communication skills, attention to detail, quick thinking, well organized, and a personable, polite demeanor.
Ability to work outdoors and indoors in all weather conditions.
Must wear a uniform with a clean, neat appearance.
Ability to stand and/or walk for a full shift of 8 to 12 hours.
Ability to lift 10 to 50 pounds as needed.

Benefits

Resort Discounts
Holiday Pay & Sick Pay
401(k) Retirement Plan & Roth 401(k) after one year and 1000 hours worked
Employee Assistance Program
Parking Credit or Discounted Bus Passes
Employee Meal

Primary Purpose of Position

The ski valet delivers personalized service to guests and handles the transfer of ski equipment to and from the Gorsuch Ski Café for hotel guests.

Wage

$16.00 /hr plus tips.

Application Deadline

Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.

Winter Seasonal Dates

11/13/2026 - 4/25/2027. Dates can change based on business levels.

Housing

Employee Housing available on first come first served basis. For more information on housing please visit: Employee Housing - Sonnenalp Jobs

Schedule

This job requires weekends and holidays.

View full job page →

1mo ago

Concierge

The Post Oak Hotel Houston, TX

Houston, TX

1mo ago Closed

$16 - $16/hr Full time Administrative Support Concierge Concierge Service

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

The Post Oak Hotel in Houston, TX onsite is seeking a Concierge to deliver Forbes Five-Star guest service through local recommendations, bookings, and personalized assistance to support brand standards.

Responsibilities

Assist guests with administrative tasks on request, including printing, copying, faxing, scanning, directions, and airline boarding passes.
Maintain a pristine, luxurious workstation and atmosphere.
Address guest issues in a friendly, empowered, and timely manner.
Coordinate with management and other departments to exceed guest expectations.
Develop insightful guest profiles and promote special hotel programs.
Demonstrate thorough knowledge of The Post Oak and its services.
Exhibit in-depth knowledge of Houston and the surrounding areas.
Deliver consistent, professional service to support the Forbes 5 Star Rating.

Requirements

Align with our core values: passion, excellence, relevance, collaboration, and integrity.
Minimum five years of concierge experience preferred; Les Clefs d’Or USA membership preferred.
Hospitality or related field degree or certification preferred.
Strong Windows-based computer skills, including word processing; Property Management Software experience preferred.
Experience in luxury hotels or Forbes properties preferred.
Flexible scheduling, including nights, weekends, and holidays, required.
Physical ability to stand for an entire shift.
Compensation: USD 16 per hour.

Technologies

Windows
Word processing software
Property Management Software

Benefits

Multiple benefit plans to suit your needs
Paid time off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Complimentary parking and colleague meals

Overview

The Post Oak Hotel is seeking a Concierge to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Concierge will be responsible for performing all concierge duties for our guests such as local recommendations and booking of limos, restaurants, activities, shopping, etc. while providing outstanding, insightful and personalized service.

Disclaimer

The information above offers a high level view of the role and may not include every duty, skill, or condition. For complete details, contact the Human Resources department at the applying location.

View full job page →

1mo ago

Housekeeping Houseperson

Rebel Hotel Company Del Mar, CA

Del Mar, CA

1mo ago Closed

Full time Concierge Service Custodial Services Facilities Management

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

The Housekeeping Houseperson role with Rebel Hotel Company focuses on preserving the cleanliness and presentation of the property's public areas while supporting related service functions such as lobby activities, meeting room setups, guest room deliveries, and shuttle transportation as needed.

Location

Del Mar, CA (onsite)

Responsibilities

Clean and maintain the appearance and cleanliness of the hotel's public spaces
Perform deep cleaning of designated areas
Prepare and sustain lobby operations, including coffee service and nightly concierge events
Clean and arrange meeting room setups
Deliver requested items to guest rooms as coordinated by the front desk
Operate the shuttle van as required by the property

View full job page →

Concierge Service Hotel Jobs

Hotel Concierge

Evening Concierge Lounge Attendant

Ski Concierge

Concierge

Housekeeping Houseperson

Get Concierge Service Hotel Jobs alerts