Evening Concierge Lounge Attendant

Part-time Evening Concierge Lounge Attendant role at Cornhusker Hotel in Lincoln, NE (onsite), supporting the club lounge experience through guest service, lounge upkeep, and attentive hospitality.

Responsibilities

• Monitor the club lounge for seating availability, service, safety, cleanliness, and overall guest well-being.
• Represent the hotel as an ambassador by providing assistance and helpful information about local area attractions for guests and patrons.
• Use a clear, understandable speaking voice; apply good judgment when answering questions.
• Provide accurate details on outlet hours of operation, directions to local attractions, meeting room information, car rentals, and airline shuttle service based on individual needs.
• Collect, summarize, and share information with guests about the property and surrounding amenities, including special events and activities.
• Handle guest transactions to support a positive experience, including greeting and welcoming all guests.
• Maintain lounge food and snack standards by ensuring snacks, fresh fruit and vegetable garnishes, juices, and other perishables are cut, stocked, properly stored, and labeled daily.
• Maintain glassware inventory and uphold cleanliness; may include shining glassware.
• Follow all State, Federal, and Corporate liquor regulations for serving alcoholic beverages to minors and intoxicated guests.
• Complete general cleaning tasks using assigned standard cleaning products to meet health standards.

Requirements

• Ability to work a varied schedule, including evenings, weekends, holidays, and Husker Game Days, and to work under pressure.
• Ability to obtain and maintain an active Lancaster County Food Handler and Responsible Beverage Service Training Certification, plus any additional required training/certifications per Marcus Hotels & Resorts, Marriott, and Lancaster County.
• Ability to address guest and employee concerns in a friendly, positive manner by listening to the concern, showing empathy, and providing proactive solutions.
• High school diploma or equivalent required; prior hospitality experience preferred.
• Detail-oriented with the ability to multi-task, produce quality and accurate work, and maintain professionalism.
• Maintain a professional, well-groomed, courteous appearance and demeanor at all times.
• Strong conversation and etiquette skills with effective interpersonal, listening, and communication abilities, including reading, writing, speaking, and understanding English.

Benefits

• Free well-balanced meal per shift
• Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Career growth opportunities, including ability to transfer between properties
• Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus