Hotel Jobs in Raleigh, NC

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Front Office Manager

Renaissance Raleigh Hotel Raleigh, NC

Raleigh, NC

Today

Full time Manager Business Development Customer Service

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Job Description

Renaissance Raleigh Hotel offers competitive wages, comprehensive benefits, and a guest-first culture onsite in Raleigh, NC. In the Front Office Manager role, you will lead guest services, uphold brand standards, and oversee front desk operations to ensure every guest experience is outstanding.

Benefits

Competitive pay
Medical, dental, and vision coverage
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Responsibilities

Make guest service the hotel’s core value, ensuring satisfaction at every departure
Develop, motivate, and empower front desk staff to deliver prompt and professional assistance
Manage all front desk operations, including check-ins/check-outs, phone etiquette, amenities, and system usage
Serve as Manager on Duty to support hotel-wide operations when needed
Collaborate with the General Manager and Sales team to pursue opportunities, set rate codes, and manage rooming lists
Contribute to Revenue Management and participate in revenue calls with corporate and brand teams
Produce accurate financial reports on a timely basis
Lead HR functions for the front desk, including recruiting, hiring, training, evaluations, and retention
Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
Mentor and develop management talent within the front office team

Requirements

Proven leadership experience in hotel front office or guest services management
Strong customer service philosophy with the ability to foster a guest-first culture
Knowledge of revenue management, financial reporting, and hotel operations
Excellent communication, training, and problem-solving skills
Familiarity with HR best practices and compliance standards

Behaviors

Leader: Inspires teammates to follow them
Innovative: Regularly introduces new ideas and original thinking
Functional Expert: Considered a thought leader on a subject
Dedicated: Loyal and committed to completing tasks with integrity
Detail Oriented: Delivers tasks with attention to every detail

Motivations

Goal completion: Driven by finishing tasks well
Flexibility: Performs best when able to set schedules and goals
Ability to make an impact: Wants to contribute to the success of projects and the organization

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