Raleigh, NC

Hotel Jobs in Raleigh, NC

4 jobs found

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10d ago

Guest Service Agent

FFRN HOTEL INC Raleigh, NC

Raleigh, NC

10d ago

Full time Administrative Support Customer Service Front Desk

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Job Description

Join our onsite team in Raleigh, NC as a Guest Service Agent, supporting smooth front desk operations, guest experiences, and daily security reporting.

Responsibilities

Welcome guests and manage check-in and check-out with friendliness, speed, and accuracy
Serve as the local point of contact for attractions, restaurants, and events; use specific publications and maps to provide directions
Address guest complaints with professional care and concern
Promote the franchise membership club and assist guests with securing future stays at your hotel and other Daly Seven properties
When the hotel is full, proactively help guests locate lodging through referrals
Maintain accuracy in cash processes: manage the cash drawer and balance shift reports daily
Handle reservations by taking and recording them accurately; verify credit card validity; stay updated on daily and future reservation status
Operate the switchboard and perform master computer operations, including shutdown procedures
Maintain the location of the ADA box
Keep the lobby and office clean at all times
Set up the continental breakfast and coffee service
Support security needs by reporting potential hazards and investigating alleged injuries in the absence of a manager
Follow emergency procedures, manage the fire system (including shutting off false alarms), and know the location of emergency lights and utility cut-offs (gas, electric, and water)
Complete Incident Reports for guests or Accident Reports for employees when necessary

Requirements

Prior hotel brand experience and/or customer service experience preferred
Excellent verbal and written skills
Computer proficiency
Ability to stand for an extended period of time
Ability to lift up to 10 pounds
Ability to bend, stoop, and regularly go up and down stairs

Technologies

Switchboard
Master computer operations
ADA box

Safety & Security

Report potential hazards and investigate alleged injuries when a manager is not available
Maintain knowledge of emergency procedures
Know how to handle the fire system, including shutting off false alarms
Know the location of emergency lights and utility cut-offs (gas, electric, and water)
Complete Incident Reports for guests and Accident Reports for employees when necessary

Master the Details

Ensure cash handling accuracy, manage the cash drawer, and balance shift reports daily
Take and record reservations accurately; verify credit card validity; track daily and future reservation status
Operate the switchboard and master computer operations, including shutdown procedures
Maintain knowledge of ADA box location
Maintain cleanliness in the lobby and office
Set up continental breakfast and coffee service

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1mo ago

Hotel Housekeepers

Renaissance Raleigh Hotel Raleigh, NC

Raleigh, NC

1mo ago Closed

$16 - $16/hr Full time Customer Service Hospitality Hotel

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

Hotel Housekeepers at Renaissance Raleigh Hotel, part of Concord Hospitality, perform cleaning and servicing of assigned guest rooms onsite in Raleigh, NC. The position carries an hourly wage of USD 16.00 and entails maintaining the linen cart, reporting maintenance needs, safeguarding equipment, handling lost and found items, and responding to guest requests in a timely manner.

Responsibilities

Clean and service designated guest rooms promptly and in an orderly fashion, following established procedures and hotel standards.
Keep the linen cart neat, stocked, and organized for efficient use.
Inspect guest rooms and report maintenance needs such as fixtures, door locks, televisions, HVAC, and related concerns.
Ensure the security of issued equipment, keys, and supplies.
Report any lost and found items to your supervisor.
Respond to guest requests in a friendly and timely manner.

Behaviors

Functional expert: Viewed as a subject matter authority within the team.
Detail oriented: Delivers tasks with careful attention to every necessary detail.
Dedicated: Demonstrates loyalty and integrity in pursuing tasks and responsibilities.

Motivations

Job security: Motivated by stable employment and continued opportunities.
Goal completion: Driven by finishing assigned tasks and achieving outcomes.
Flexibility: Motivated by the ability to influence schedule and goals when possible.

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1mo ago

Room Attendant

Pyramid Hotel Group Raleigh, NC

Raleigh, NC

1mo ago Closed

$15 - $16/hr Full time Custodial Services Customer Service Guest Relations

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

At The Casso Raleigh, part of Pyramid Global Hospitality, the room attendant plays a key role in preserving inviting guest spaces and supporting a smooth guest experience through attentive cleaning and care. This on-site position in Raleigh, NC sits within the Housekeeping team, dedicated to maintaining cleanliness, sanitation, and the orderly presentation of guest rooms to comfort visitors throughout their stay.

Responsibilities

Interact with guests to ensure their stay proceeds smoothly and pleasantly
Collaborate with the team to achieve and maintain high standards of room cleanliness
Keep the work cart organized and fully stocked for efficient service
Utilize equipment, supplies, and guest amenities properly
Provide thorough cleaning and sanitation of assigned guest areas
Change and inspect linens and towels daily, following the Green Program standards
Adhere to safety standards and identify hazards (such as broken glass, frayed cords, leaks, broken locks, and suspicious persons), reporting issues promptly
Respect guests’ property and handle items with care
Care for equipment and maintain its condition
Report to work on time per the posted schedule, maintain accurate time records, and follow proper room issuance procedures
Remain alert, courteous, and helpful to guests and coworkers at all times
Perform other related duties as requested by the Floor Supervisor

Requirements

Housekeeping experience is desirable
Neat, pleasant personality and professional demeanor
Strong time management skills
Ability to work on foot for extended periods
Effective communication abilities
Ability to read room numbers, dates, and basic instructions
Capacity to move and position oneself to reach corners on floors and high places; observe conditions, detect odors, and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, and dusters
Lift, carry, and position loads of at least 25 lbs

Technologies

Spray bottles
Vacuum
Mops
Brooms
Dust pans
Dusters

Benefits

Robust wage package
Excellent benefit plans
A matching 401K plan
Professional development opportunities
Generous bonuses
Travel perks

Compensation

Pay rate: $15.00 - $16.00 per hour

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1mo ago

Front Office Manager

Renaissance Raleigh Hotel Raleigh, NC

Raleigh, NC

1mo ago Closed

Full time Manager Business Development Customer Service

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

Renaissance Raleigh Hotel offers competitive wages, comprehensive benefits, and a guest-first culture onsite in Raleigh, NC. In the Front Office Manager role, you will lead guest services, uphold brand standards, and oversee front desk operations to ensure every guest experience is outstanding.

Benefits

Competitive pay
Medical, dental, and vision coverage
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Responsibilities

Make guest service the hotel’s core value, ensuring satisfaction at every departure
Develop, motivate, and empower front desk staff to deliver prompt and professional assistance
Manage all front desk operations, including check-ins/check-outs, phone etiquette, amenities, and system usage
Serve as Manager on Duty to support hotel-wide operations when needed
Collaborate with the General Manager and Sales team to pursue opportunities, set rate codes, and manage rooming lists
Contribute to Revenue Management and participate in revenue calls with corporate and brand teams
Produce accurate financial reports on a timely basis
Lead HR functions for the front desk, including recruiting, hiring, training, evaluations, and retention
Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
Mentor and develop management talent within the front office team

Requirements

Proven leadership experience in hotel front office or guest services management
Strong customer service philosophy with the ability to foster a guest-first culture
Knowledge of revenue management, financial reporting, and hotel operations
Excellent communication, training, and problem-solving skills
Familiarity with HR best practices and compliance standards

Behaviors

Leader: Inspires teammates to follow them
Innovative: Regularly introduces new ideas and original thinking
Functional Expert: Considered a thought leader on a subject
Dedicated: Loyal and committed to completing tasks with integrity
Detail Oriented: Delivers tasks with attention to every detail

Motivations

Goal completion: Driven by finishing tasks well
Flexibility: Performs best when able to set schedules and goals
Ability to make an impact: Wants to contribute to the success of projects and the organization

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Hotel Jobs in Raleigh, NC

Guest Service Agent

Hotel Housekeepers

Room Attendant

Front Office Manager

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