Front Office Manager

Renaissance Raleigh Hotel offers competitive wages, comprehensive benefits, and a guest-first culture onsite in Raleigh, NC. In the Front Office Manager role, you will lead guest services, uphold brand standards, and oversee front desk operations to ensure every guest experience is outstanding.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Responsibilities

• Make guest service the hotel’s core value, ensuring satisfaction at every departure
• Develop, motivate, and empower front desk staff to deliver prompt and professional assistance
• Manage all front desk operations, including check-ins/check-outs, phone etiquette, amenities, and system usage
• Serve as Manager on Duty to support hotel-wide operations when needed
• Collaborate with the General Manager and Sales team to pursue opportunities, set rate codes, and manage rooming lists
• Contribute to Revenue Management and participate in revenue calls with corporate and brand teams
• Produce accurate financial reports on a timely basis
• Lead HR functions for the front desk, including recruiting, hiring, training, evaluations, and retention
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
• Mentor and develop management talent within the front office team

Requirements

• Proven leadership experience in hotel front office or guest services management
• Strong customer service philosophy with the ability to foster a guest-first culture
• Knowledge of revenue management, financial reporting, and hotel operations
• Excellent communication, training, and problem-solving skills
• Familiarity with HR best practices and compliance standards

Behaviors

• Leader: Inspires teammates to follow them
• Innovative: Regularly introduces new ideas and original thinking
• Functional Expert: Considered a thought leader on a subject
• Dedicated: Loyal and committed to completing tasks with integrity
• Detail Oriented: Delivers tasks with attention to every detail

Motivations

• Goal completion: Driven by finishing tasks well
• Flexibility: Performs best when able to set schedules and goals
• Ability to make an impact: Wants to contribute to the success of projects and the organization