Bellperson

The Bellperson role at Hotel Equities Group, LLC is an onsite position in Colorado Springs, CO focused on delivering welcoming, efficient guest service from arrival through departure. The position escorts guests, transports luggage, and supports front office and daily hotel operations through attentive, professional service.

Salary and Location

• Location: Colorado Springs, CO (onsite)
• Hourly Pay: USD 16 - USD 16 per hour

Job Purpose

The Front Office position is responsible for delivering welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. This role assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations.

Position Summary

As Bellperson, you will escort arriving and departing guests in a friendly, courteous manner to and from accommodations while transporting luggage. You will also acquaint each guest with room details and key features.

Key Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Remain calm and attentive, including during heavy hotel activity and emergencies.
• Retrieve guest items from cars, busses, vans, and carts, and move luggage and packages using a bell cart.
• Transport items through public areas, guest room corridors, and to elevators.
• Read and match luggage tags, write claim tickets, and detach the appropriate portion for the guest.
• Organize and store luggage in designated areas when required.
• Escort customers to accommodations and visually inspect rooms, including identifying deficiencies (for example, towels) for immediate follow-up with housekeeping.
• Point out room features and provide directory information for reference.
• Direct guest flow through the hotel and assist with directions to restaurants and other guest or client facilities.
• Deliver messages to meeting facilities and guest rooms upon request.
• Respond to guest inquiries using a positive and clear speaking voice.
• Provide accurate information regarding outlet hours, hotel services, directions to local attractions or function rooms, car rentals, and airline shuttle service.
• Pick up and deliver guest laundry to and from guest rooms in a timely and accurate manner.
• Deliver morning newspapers, VIP or Express Check out packets, mail, packages, faxes, and similar items to assigned guest rooms.
• Maintain and post hotel reader boards and public area signage.
• Clean and polish carts and department equipment.
• Retrieve and input data from a computer terminal accurately and error-free.
• Answer the Bell desk phone and provide information as needed.
• Support other assigned duties, including assisting a door person or Package Room Attendant when necessary.

Requirements

• Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage up to 1-50 lbs.
• Sufficient manual dexterity in one hand for loading and unloading luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
• May be constantly in and out of doors, with frequent exposure to vast temperature changes based on weather conditions.
• Frequent lifting with considerable bending and stooping, including continued repetitive bending and stooping as needed.
• Considerable hand and finger dexterity to lift and grasp objects such as room keys and luggage handles.
• High level of interaction with people, with immediate response required for guest needs and requests.
• Ability to understand and follow written and/or verbal instructions.
• Basic mathematical skills and considerable skills using a calculator to prepare moderately complex calculations without error.
• Ability to listen effectively and speak English clearly to communicate with customers and team members.
• Coordinating skills to determine time, place, and sequence of operations or action.
• Ability to analyze information and make effective judgments.
• OSHA requirements include using Personal Protective Equipment (PPE) when duties involve potential risk to health or safety.
• Normal routine involves no exposure to blood, body fluid, or tissue, but exposure or potential exposure may occur.

Education and Experience

• Minimum Experience: 1 year of guest/customer service experience
• Education: High School Diploma or equivalent
• Work Authorization: Proof of authorization/eligibility to work in the United States
• Additional Preference: 2 or 4-year college degree a plus

Supervisory Responsibilities

None

Physical and Presentation Requirements

• Maintain a neat, clean, and well-groomed appearance (specific standards are available).

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range

USD $16.00 - USD $16.00 /Hr.