The Bell Person Supervisor is responsible for leading the day-to-day operation of Bell Services at Rosewood Calistoga, ensuring a smooth, high-impact guest arrival and departure experience. This hands-on leadership role supports the Rooms Division through coaching, service recovery, and close collaboration with Front Office and related teams.
Role Overview
In this full-time permanent position within Rooms - Front Office, you will oversee Bell Services operations during each shift to help create positive first and last impressions. You will provide leadership alongside the Director of Front Services and Assistant Front Office Managers, while guiding the Bell Services team on property.
Your role includes coordinating guest movements across the resort, supporting service excellence through coaching and problem solving, and partnering across departments to strengthen the overall guest experience.
Key Responsibilities
- Lead the daily Bell Services operation and ensure exceptional service delivery throughout each shift.
- Coach, develop, and motivate Bell Persons while fostering a culture of teamwork and luxury hospitality.
- Coordinate guest arrivals, departures, luggage handling, luggage storage, and transportation assistance services.
- Oversee VIP, group, and special guest arrivals to ensure seamless execution and personalized experiences.
- Serve as the primary point of contact for Bell Services-related guest concerns and service recovery situations.
- Partner with Front Desk, Concierge, Valet, Housekeeping, Transportation, Engineering, and Security teams to create exceptional guest experiences.
Requirements
- Experience in Bell Services, Front Office, Guest Services, Valet Operations, or luxury hospitality environments.
- Leadership strengths and enjoyment in coaching, developing, and inspiring others to perform at their best.
- Exceptional communication and relationship-building skills with guests and colleagues.
- Ability to thrive in a fast-paced environment while managing multiple priorities and maintaining service excellence.
- Passion for hospitality and pride in creating memorable guest experiences.
- Strong problem-solving skills, with the ability to remain calm and professional when handling guest concerns.
Compensation
The pay rate for this position is USD 27.00 per hour. The company provides a pay range expectation for the role, and individual salary decisions are based on factors such as experience, type of experience, location, and education.
Benefits
- Zero-cost healthcare plan options
- 401(k) retirement savings program
- 15 days of paid time off and 7 paid holidays
- 16 weeks of fully paid maternity and paternity leave for eligible associates
- 12 complimentary room nights annually plus 50% off food and beverage experiences
- Complimentary employee meals and free onsite parking
Team and Reporting Line
The Front Office team creates seamless arrival, departure, and in-house experiences that shape a guest’s journey at the resort. As Bell Person Supervisor, you will report to the Director of Front Services and Assistant Front Office Managers while leading the Bell Services team on shift.
Purpose and Culture
Rosewood Hotel Group is driven to create a future where people and place enrich one another. The organization is committed to rooting deeply in every place while setting new benchmarks for positive impact.
The company emphasizes that your voice is heard and valued, encouraging associates to be themselves. Diversity, Equity, and Inclusion (DEI) strategy supports these commitments by reflecting and honoring the history, culture, and geography of destinations.
Location and Hiring Entity
This role is based in Calistoga, CA and is onsite. Hiring entity: Rosewood Calistoga. Department: Rooms - Front Office. Country/Region: United States of America.
