Bell Person

Provide a welcoming start to every guest stay while coordinating luggage, transportation, and resort introductions at Rosewood Calistoga (onsite in Calistoga, CA).

Key Responsibilities

• Welcome guests on arrival and deliver a warm, professional first impression.
• Handle luggage with care, including storage, delivery, and retrieval.
• Escort guests to accommodations and introduce resort amenities, services, and experiences.
• Support guest departures by transferring luggage, coordinating transportation, and assisting with vehicle loading.
• Respond quickly to guest requests and collaborate with Resort departments for seamless service.
• Deliver amenities, packages, messages, and special requests while maintaining exceptional guest care standards.

Requirements

• Passion for hospitality and creating exceptional guest experiences.
• Confident, professional communication while building positive relationships with guests and colleagues.
• Polished appearance, positive attitude, and strong commitment to service excellence.
• Strong organization and attention to detail, with comfort in a fast-paced environment.
• Ability to perform physically active work, including safe lifting and transport of guest luggage.
• Flexibility to work weekends, holidays, and varying shifts to meet operational needs.

Compensation & Pay Transparency

• Pay rate: $23.75 per hour.
• Salary decisions may be based on factors such as experience, type of experience, location, and education.

Benefits

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 16 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking

Job Details

• Location: Calistoga, CA (onsite)
• Hiring entity: Rosewood Calistoga
• Department: Rooms - Front Office
• Job type: Full-time Permanent
• Country/Region: United States of America
• Province/City: Calistoga