Overnight Bellperson

As an Overnight Bellperson, you will support late-arriving and in-house guests by welcoming them, assisting with luggage, answering requests, and keeping the Bell Stand organized throughout the night.

Responsibilities

• Welcome guests with a professional, friendly approach to make them feel valued during arrival.
• Move luggage to and from vehicles and guest rooms promptly and courteously.
• Provide clear guidance on directions, operating hours, and information about hotel amenities, facilities, and nearby attractions.
• Answer calls and inquiries at the Bell Stand promptly, addressing requests with attentiveness and care.
• Assist with transportation arrangements to support guest convenience and smooth travel.
• Keep the Bell Stand area clean, polished, and well organized to reflect resort standards.
• Handle guest concerns in a professional manner and seek solutions to support guest satisfaction.
• Collaborate with the front desk and other hotel departments to deliver a cohesive guest experience.
• Monitor and maintain Bell Stand supplies and equipment for efficient operations.
• Maintain accurate records of guest interactions and services provided to support personalized, efficient service.

Benefits

• Health, Dental, and Vision Coverage
• 401(k) with Company Match
• Exclusive Discounts
• Career Growth Opportunities

Perks & Benefits

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including: