Overnight Bellperson Hotel Jobs

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Overnight Bellperson

Grand Hotel Golf Resort & Spa, Autograph Collection Point Clear, AL

Point Clear, AL

Today

Full time Bellperson Customer Service Front Desk

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Job Description

As an Overnight Bellperson, you will support late-arriving and in-house guests by welcoming them, assisting with luggage, answering requests, and keeping the Bell Stand organized throughout the night.

Responsibilities

Welcome guests with a professional, friendly approach to make them feel valued during arrival.
Move luggage to and from vehicles and guest rooms promptly and courteously.
Provide clear guidance on directions, operating hours, and information about hotel amenities, facilities, and nearby attractions.
Answer calls and inquiries at the Bell Stand promptly, addressing requests with attentiveness and care.
Assist with transportation arrangements to support guest convenience and smooth travel.
Keep the Bell Stand area clean, polished, and well organized to reflect resort standards.
Handle guest concerns in a professional manner and seek solutions to support guest satisfaction.
Collaborate with the front desk and other hotel departments to deliver a cohesive guest experience.
Monitor and maintain Bell Stand supplies and equipment for efficient operations.
Maintain accurate records of guest interactions and services provided to support personalized, efficient service.

Benefits

Health, Dental, and Vision Coverage
401(k) with Company Match
Exclusive Discounts
Career Growth Opportunities

Perks & Benefits

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

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