The Spa Manager leads the spa operations at Hotel ZaZa Dallas, providing strategic leadership, daily administration, and hands-on management to deliver exceptional guest service and drive revenue. This onsite role partners with hotel leadership to cultivate a highly engaged team and ensure regulatory compliance.
Responsibilities
- Oversee the day-to-day operations of the spa to ensure exceptional guest experiences and adherence to Hotel ZaZa service standards.
- Maintain high standards of cleanliness, presentation, safety, and operational excellence throughout the spa.
- Monitor and evaluate guest satisfaction metrics and implement corrective action plans as needed.
- Resolve guest concerns professionally, promptly, and consistently.
- Collaborate with hotel departments to create and enhance guest experiences and support overall property objectives.
- Recruit, interview, train, coach, develop, and retain qualified spa team members in accordance with company policies and applicable employment laws.
- Prepare and manage associate schedules based on business needs while complying with wage and hour laws and company guidelines.
- Conduct performance evaluations, provide ongoing feedback, and address performance concerns in a fair and consistent manner.
- Foster a respectful, professional, inclusive, and harassment-free workplace environment.
- Promote open communication, teamwork, and employee engagement.
- Support the development and achievement of departmental revenue and profitability goals.
- Manage labor costs, payroll administration, inventory controls, retail sales, and operating expenses.
- Analyze financial and operational reports to identify trends and opportunities for improvement.
- Implement strategies to increase spa utilization, membership participation, retail sales, and overall profitability.
- Ensure compliance with all applicable federal, state, and local employment laws, wage and hour regulations, health and safety standards, and licensing requirements.
- Maintain compliance with company policies, procedures, and standards of conduct.
- Ensure proper handling of confidential employee, guest, and business information.
- Support workplace safety initiatives and promptly report and address safety concerns, incidents, and injuries.
- Maintain required records and documentation in accordance with applicable laws and company policies.
Requirements
- Minimum of two (2) years of management or supervisory experience in a spa, hospitality, wellness, retail, or luxury service environment.
- Strong leadership, interpersonal, communication, customer service, and organizational skills.
- Experience managing schedules, labor costs, budgets, inventory, and operational performance.
- Proficiency with standard business software, including Microsoft Office applications.
- Ability to exercise sound judgment, discretion, and professionalism in a guest-focused environment.
Technologies
- Microsoft Office applications
- Spa management systems
- Point-of-sale platforms
Compensation
Pay: USD 65,000 - 70,000 per year
Hotel ZaZa offers a competitive compensation package and opportunities for career development within a dynamic work environment that values creativity and excellence.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
About Hotel ZaZa
Hotel ZaZa is a boutique luxury hospitality brand known for its distinctive style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, the brand blends sophisticated design, vibrant culture, and personalized service to create one-of-a-kind experiences for guests.
Physical Requirements
- Frequently stand, walk, bend, reach, and move throughout the spa and hotel property.
- Occasionally lift, carry, push, or pull items weighing up to 25 pounds.
- Ability to communicate effectively with guests, associates, and vendors in person, via telephone, and through written communication.
- Ability to work in a fast-paced environment and adapt to changing business needs.
Work Environment
- Primarily operates in a spa and hotel environment.
- May be exposed to cleaning products, spa treatment products, and moderate noise levels common to hospitality operations.
- Schedule may include mornings, evenings, weekends, holidays, and special events based on operational needs.
Work Location
In person at the Dallas, TX onsite property.
Additional Information
This job description is intended to describe the general nature and level of work performed by associates assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify, interpret, or apply this job description as business needs require, consistent with applicable law.
Equal Opportunity and Compliance
Hotel ZaZa is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, military status, citizenship status, or any other status protected by applicable federal, state, or local law.
Hotel ZaZa participates in E-Verify and will provide the federal government with information from each new employee's Form I-9 to confirm authorization to work in the United States. Employment is contingent upon successful completion of all pre-employment requirements consistent with applicable law.
Additional Note
This job description is intended to describe the general nature and level of work performed by associates assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify, interpret, or apply this job description as business needs require, consistent with applicable law.
